Security Guard Dispatch Communications at Allied Universal in US-MA-Framingham

Job description

• Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
• Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands-on experience, or work toward a full-time career with the industry leader.
• As a Security Officer Enhanced Part Time Dispatch Communications in Framingham, MA , this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you.
• Pay Rate: $23.31 / Hour
• Day Time
• Sat 03:00 PM - 11:00 PM
• Fixed-Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
• Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part-time hours this week and full-time the next. It’s all up to you.
• This role is ideal for candidates seeking part-time employment with flexibility, income stability, and opportunities to build-up to a full-time schedule of up to 40 hours per week; always with the option to scale back when needed.

Responsibilities

• Provide customer service to clients, visitors, and employees by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor dispatch communications, receive and prioritize service requests, and coordinate the deployment of personnel to support retail and mall locations.
• Maintain accurate activity logs, incident reports, and dispatch records; communicate relevant information to site leadership and Allied Universal supervision.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns according to established procedures.
• Conduct regular and random patrols around the business and perimeter, as assigned, while monitoring for unusual activity and helping to deter unauthorized access.

Requirements

• Experience with access control and badge systems is preferred.
• CPR and First Aid certification is preferred.
• Comfortably using a computer or tablet is preferred.
• The ability to lift up to 20 pounds is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Skills

Required

• Customer service
• Security procedures
• Emergency response
• Dispatch communications
• Incident reporting
• Patrolling
• Problem-solving
• Computer/tablet use (preferred)
• CPR and First Aid (preferred)

Preferred

• CPR and First Aid certification
• Comfortably using a computer or tablet
• Ability to lift up to 20 pounds

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.