Automotive Service Advisor at Mercedes Benz of Myrtle Beach in Myrtle Beach, SC

Job description

• Exceptional Advisors Don't just sell work... They Build Relationships.
• Mercedes-Benz of Myrtle Beach is searching for a professional Service Advisor who understands that world-class customer service is just as important as technical knowledge.
• We're looking for someone who thrives in a fast-paced environment, communicates with confidence and empathy, and genuinely enjoys helping people. If you believe every customer deserves to feel heard, respected, and valued—even during difficult situations—we want to meet you.
• This is an opportunity to join one of the most respected Mercedes-Benz dealerships in the Southeast, backed by a strong reputation, loyal clientele, and an ownership team committed to investing in great people.
• We believe technical knowledge can be taught. Character cannot.
• Calm under pressure.
• Excellent communicators.
• Highly organized.
• Customer-focused instead of ego-focused.
• Able to handle difficult conversations without becoming defensive.
• Naturally empathetic.
• Motivated by helping customers rather than simply selling repairs.
• Team players who elevate everyone around them.
• Passionate about delivering an exceptional ownership experience.

Responsibilities

• Guide customers through the service experience from arrival to delivery.
• Clearly explain maintenance recommendations and repair needs.
• Build trust through honest communication and transparency.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process.
• Handle concerns professionally while turning problems into positive experiences.
• Consistently deliver an ownership experience worthy of the Mercedes-Benz brand.

Requirements

• Previous automotive Service Advisor experience preferred.
• Luxury brand experience is a plus but not required for the right candidate.
• Strong communication and relationship-building skills.
• Excellent time management and organizational abilities.
• Computer proficiency.
• Valid driver's license and clean driving record.

Skills

Required

• Computer proficiency

Preferred

• Luxury brand experience

Benefits

• Base salary plus performance based commission.
• Expected annual earnings: $60,000–$100,000+
• Paid vacation, PTO Days, and Training.
• Health, dental, and vision insurance. Includes HSA Contribution Match.
• 401(k) with company Match Participation.
• Ongoing Mercedes-Benz training and professional development.
• Advancement opportunities within a growing organization.
• Employee vehicle purchase and service benefits.