Automotive BDC Representative / Internet Sales Representative at Diehl Hyundai of Massilon in Massillon, OH

Job description

• Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio.
• We need someone who thrives on staying organized, following up, communicating with customers, and getting results.
• If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you.
• Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience.

Responsibilities

• As a Business Development Center (BDC) Representative, you'll be responsible for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments.
• Respond promptly to internet and website leads
• Handle inbound and outbound customer calls
• Communicate with customers through phone, text, email, and online channels
• Schedule sales and/or service appointments
• Follow up consistently with prospective and existing customers
• Maintain detailed and accurate customer records
• Update customer information, notes, appointments, and follow-up activity in the dealership CRM
• Confirm scheduled appointments
• Re-engage customers who have not yet purchased or scheduled
• Work closely with sales, service, and management teams
• Track daily activities, appointments, contacts, and follow-up opportunities
• Follow established BDC processes and communication schedules
• Provide professional and friendly customer service
• Help convert online inquiries and phone calls into dealership visits
• Meet individual and department goals for calls, contacts, appointments, and customer engagement

Requirements

• The ideal candidate will be highly motivated, organized, dependable, and comfortable communicating with customers throughout the day.
• Excellent organizational and time-management skills
• Strong verbal and written communication skills
• Professional phone etiquette
• Strong customer service skills
• Comfortable making outbound calls
• Ability to communicate professionally through text and email
• Basic computer and data-entry skills
• Ability to learn and effectively use dealership CRM software
• Strong attention to detail
• Ability to multitask in a busy environment
• Positive, energetic, and goal-oriented attitude
• Dependable attendance
• Ability to work independently and as part of a team
• Motivation to meet and exceed performance goals
• Previous experience in automotive BDC, internet sales, appointment setting, customer service, call centers, inside sales, lead generation, telemarketing, receptionist/customer relations, or dealership sales is a plus.
• Automotive experience is preferred but not necessarily required for the right highly motivated candidate.

Skills

Required

• Professional phone etiquette
• Strong customer service skills
• Comfortable making outbound calls
• Basic computer and data-entry skills
• Strong attention to detail
• Dependable attendance

Preferred

• Automotive experience

Benefits

• Diehl Hyundai of Massillon is part of Diehl Automotive and offers employees an opportunity to build a long-term career with a growing automotive organization.
• Competitive compensation
• Performance-based earning opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and paid time off
• Employee vehicle purchase and service discounts
• Professional training and development
• Career advancement opportunities within Diehl Automotive
• Modern dealership environment
• Established customer base and lead volume
• Support from experienced sales and management teams