Customer Engineer - Thermal, VIC at Error 404 (Not Found)!!1 in Melbourne, Australia
- Company: Error 404 (Not Found)!!1
- Location: Melbourne, Australia
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 4+ years
Overview
JOB DESCRIPTION Plan your customer service maintenance visits in a structured and methodical manner. Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
Job description
- JOB DESCRIPTION
Responsibilities
- Plan your customer service maintenance visits in a structured and methodical manner.
- Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
- Field Service Reports - to be completed for every maintenance & service call attended.
- Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Requirements
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
- Negotiation & influencing skills.
- Computer literacy at an intermediate level
Skills
Required
- Restricted Electrical Licence
- Refrigerant Handling Licence
- Drivers Licence
- Work at Heights Training
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
- Learning agility
- Interpersonal skills
- Negotiation & influencing skills
About Error 404 (Not Found)!!1
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. • High-Performance Culture • Customer Focus • Operational Excellence • Innovation • Financial Strength • Own it • Act with urgency • Foster a customer-first mindset • Think big and execute • Lead by example • Drive continuous improvement • Learn and seek out development • Promote transparent & open communication Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.