Program Manager at Catalight in Mililani, HI (Oahu)

Job description

• The Early Intervention Program Manager coordinates all components of a developmental, educational, Primary Service Provider Coaching program for families with children from birth to three years of age who have a developmental delay or are at risk for delay. The Program Manager is Directly responsible for daily operations of the program, including supervising personnel, coordination of direct services, program planning, budgeting, ensuring compliance and implementation of policies and procedures.

Responsibilities

• Manages Early Intervention team and day to day operations at assigned program location and escalates issues and concerns as needed to Director.
• Supervises and participates in the Primary Service Provider Coaching model of early intervention service delivery with a multidisciplinary team of care coordinators, social workers , early interventionists and administrative team members.
• Completes observation checklists with team members quarterly and engages in reflective supervision meetings monthly with program team members.
• Attends weekly Family Support Team meetings (FSTs) and reviews Individualized Family Support Plans (IFSP) to ensure compliance.
• Collaborates with community resources to address program and participants’ needs.
• Keeps updated with current practices and develops methods and procedures of best practices and principles, integrating them into program as applicable.
• Participates in the budget development process and operates program within the budget.
• Works collaboratively and successfully to ensure program compliance with all company, funder and accreditation requirements.
• Timely completion of all program reporting to company, funder and accreditation
• Oversees program data entry and monthly billing procedures.
• Reviews all invoices, request for payments (accounts payable) and contractual invoices. Verifies expenses/codes.
• Reviews all quality assurance surveys – summarizes information and develops action plan.
• Performs quarterly child record chart audits with the SAM tool and ensures documentation guidelines are consistently implemented.
• Keeps current with all program regulations and audit requirements.
• Collaborates with other internal staff around information and referral, public relations, education, and community relations. Conducts presentations, as needed.
• Must report in person to assigned office location a minimum of 4 days per week, up to 5 days per week, dependent on program needs as directed by management team.
• Must report in person to assigned office location within 24 hours as directed by EIS.

Requirements

• Bachelor’s degree in social work, special education, business or health related field from an accredited program or equivalent. Master’s degree preferred.
• One year of progressive experience working with children with disabilities.
• Minimum of three years’ experience with supervisory responsibilities. Prefer five years of progressive experience with at least one year in a leadership position.
• Experience working with children with developmental delays in the field of early intervention preferred.
• Significant knowledge of developmental delays and disabilities, familiarity with ADA and Individuals with Disabilities Educational Act (IDEA) guidelines, and inclusion.
• Experience with the Primary Service Provider Coaching model of Early Intervention service delivery, using an approach that involves giving and receiving peer and family coaching.
• Communicate effectively verbally and in writing using the primary language in the workplace; American Sign Language or bilingual ability preferred.
• Exercise confidentiality and discretion pertaining to the work environment and maintain all HIPAA requirements.
• Appropriately interpret and implement policies, procedures, and regulations of ESH.
• Consistently demonstrate good judgment and decision-making skills.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
• Knowledgeable and skilled in computer and Microsoft (MS Outlook, Word, Excel, PowerPoint).
• Capacity and willingness to work in an exciting, fast paced high energy environment while effectively multitasking and meeting assigned deadlines.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Frequent bending, reaching, squatting, kneeling, and twisting in order to observe, assess, and interact with clients.
• Ability to stand or sit for extended periods of time, stand for up to 6-8 hours a day.
• Occasional lifting, carrying, and loading/unloading toys and materials up to and including 50 lbs.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent driving to and from office and client homes.
• Capacity to utilize computers, cell or landline phones, fax and copy machines to communicate.
• Frequent proofreading and checking documents for accuracy.
• Frequent exposure to disability disorders in clients; occasional emergency situations; occasional exposure to trauma; in person client contact and decision making; and constant concentration required when working with clients.
• Ability to respond immediately and appropriately to emergencies as defined by Family of Companies Emergency Procedure Guide.
• Must obtain and maintain criminal record clearance through the Department of Justice (DOJ). The HR Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• May travel to multiple work sites and client homes; reliable transportation required.
• Must have valid Hawaii Driver’s License/insurance and maintain a clean driving record, current auto insurance and current vehicle inspection.
• Must pass health screenings, obtain vaccinations, and provide annual TB clearance based on company policies.
• Must obtain and maintain clearance through the Office of Inspector General.
• Must attend all ESH and Family of Companies required training.

Skills

Required

• Good judgment
• Flexibility
• Patience
• Discretion
• Effective communication
• Multitasking
• Personable
• Microsoft Outlook
• Word
• Excel
• PowerPoint
• Computer skills

Benefits

• 88,000-95,000 Annually