Team Member - Customer Service-Product-Support-Service - Non Branch Banking at Hellenic Canadian Board of Trade in Pune, Maharashtra, India
- Company: Hellenic Canadian Board of Trade
- Location: Pune, Maharashtra, India
- Posted: Sep 21, 2026
- Type: Full-time
Overview
Job Description • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan). •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
Job description
- Job Description
Responsibilities
- • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
- •Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- •Quality of Service Request and Resolution as given to customers.
Requirements
- •Some experience in Customer Service would be an added advantage
- •Believes in team work
- •Taking ownership of customer issues and taking them to end to end resolution
- •Apply best practices and focus on areas of improvement
- •Focused towards achievement of own KRAs
- •Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- •Proficiency in WORD and EXCEL/PPT preferred
- Bachelor's Degree
Skills
Required
- Believes in team work
- Focused towards achievement of own KRAs