Operations Manager Branch at Satellite Shelters Inc. in Tulsa, OK

Job description

• Description
• 60% - Operations: The Operations Manager partners with the Branch Manager in supervision of the local scheduling and real-time operations that facilitate the maximization of resources. This position strives to achieve customer: satisfaction, productivity, product development, service and quality, schedule adherence, and Budget goals.
• 20% - Safety: In addition to the daily operations of the branch, the Operations Manager will work to eliminate or control any hazardous conditions created from a variety of issues to create a safe working environment. They will also be responsible for training, incident reporting/monitoring, and development of emergency response.
• 20 % - Technology: Efficiencies and system integration into our day-to-day activities is an important aspect to our recent success; and it is ever growing. The Operations Manager must be willing and able to implement and develop these efficiencies and have communication with the Plymouth office in facilitation of existing and future technologies.

Responsibilities

• Oversee daily activities of yard supervisors, workers and drivers.
• Delegate duties as needed, ie material stock and yard upkeep and cleanliness
• Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
• Ensure standards for cleaning, repair, and refurbishment of each unit to follow company policy.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintain a favorable working relationship with all other company employees to foster, aid, and promote a cooperative and harmonious working climate.
• Maximize employee morale, productivity, and efficiency/effectiveness.
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Maintain a qualified staff consisting of both employees and contractors
• Manage oversight of stock assignment to branches
• Issue and track vendor purchase orders
• Develop and build relationships with vendors, manage partnership pricing structure
• Recruit and evaluate vendors/contractors who are capable of completing work outside of Satellite's operational capabilities.
• Manage purchasing and expense associated with the maintenance of the yard and equipment
• Implement best practices for inspections, storage, and inventory levels
• Perform inbound inspections and implement/develop Quality Control policy
• Maintain truck and vehicle fleet
• Perform other duties as assigned
• Plan, organize, direct, audit, and control all safety activities, training, safety manuals, and safety process and procedures
• Identify potential problems and risks
• Enact and evaluates contingency plans as needed for a variety of safety projects and programs
• Investigate and respond to safety issues and conduct analysis to determine "root causes"
• Assist with the development and implementation of new hire orientation and training on all repairs and maintenance procedures to insure safe practices
• Establish, maintain, and administer programs and best practices for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure procedures are completed safely
• Partner with leadership team to manage and implement the Safety Committee, safety training, and other awareness programs, promote employee involvement with safety awareness, continuous safety process improvement, commitment to safety among all employees, and development of safety-oriented incentive programs
• Insure timely reporting and investigation of all incidents and coordinate back to work efforts
• Develop emergency response procedures and evacuation plans
• Recommend major purchases and expenditures related to safety requirements
• Manage the training of all yard personnel and drivers in Satellite's safety policies and programs
• Perform other duties as required
• Constant access to email and communication with others
• Utilizing internet tools for weather updates, mapping, material orders, et cetera
• Working within NAV to update FA information, issue Purchase Orders, create and edit service tickets, et cetera
• Help to implement new technology at the branch with Plymouth intervention and support
• Being open, willing, and able to expand technological efficiencies as they are presented
• This position manages all employees, vendors, and contractors working in the yard as well as all drivers and service techs.

Requirements

• BS/BA in related field and 3-5 years safety and operations management experience
• Previous supervisory experience as a fleet manager or in a service/rental/construction-based environment.
• Experience working with CRM and operations programs
• Knowledge of modular buildings is helpful but not required.
• Experience working in a customer service-based environment
• Proven effective supervisory skills
• Strong customer service focus
• Ability to effectively manage multiple and changing priorities in a fast-paced environment
• Good written and verbal communication skills
• Experience providing safety and operational support to remote based employees highly desirable
• Strong verbal and written skills
• Strong Proficiency in Microsoft Office, especially Excel.
• Computer skills and average typing speed of 38 words per minute
• Basic knowledge and literacy of an income statement
• Comprehensive knowledge of construction practices and/or contracting of subcontractors
• Must have exceptional time management and organizational skills
• Demonstrated ability to analyze complex issues and resolve them quickly in an ethical manner
• Required
• Construction Industry
• Managment
• Mobile Modular Experience
• Behaviors
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Motivations
• Goal Completion: Inspired to perform well by the completion of tasks
• Financial: Inspired to perform well by monetary reimbursement
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help
• OSHA 30

Skills

Required

• Proven effective supervisory skills
• Strong customer service focus
• Strong verbal and written skills

Preferred

• OSHA 30

Benefits

• Pay or shift range: $95,000 USD to $105,000 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.