2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations at Guardian Life in Bethlehem

Job description

• Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian.

Responsibilities

• Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles
• Analyze content maintained across various repositories including NeoCase and Inside Guardian
• Standardize document formats, templates, naming conventions, and content structures
• Identify outdated, duplicative, or inconsistent documentation and recommend improvements
• Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions
• Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository
• Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday
• Assess agent responses for accuracy, completeness, consistency, and policy compliance
• Execute testing scenarios across key employee lifecycle transactions and HR support topics
• Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness
• Document findings and provide recommendations to enhance AI response quality and user experience
• Support the development of metrics, scorecards, and testing frameworks used to monitor agent performance
• Organize and prepare documentation for future migration into Workday knowledge repositories and AI-enabled solutions
• Map policies, SOPs, and process documentation to corresponding Workday business processes and employee lifecycle activities
• Support the design of knowledge taxonomies, metadata, search structures, and content categorization standards
• Have the opportunity to work and learn from supportive leaders, mentors, and team members across the organization who will help coach you as you develop your professional career
• Learn about Guardian’s purpose, values, how we work, and our suite of product and service offerings
• Build a network of colleagues and have a sense of community with other interns and other parts of the business
• Think broadly and ask questions about data, facts, and other information

Requirements

• A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment.
• Bethlehem, PA
• Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities
• The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities
• The ability to manage multiple priorities in a fast-paced environment
• An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools
• The ability to create clear, user-friendly documentation that simplifies complex processes
• Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position.
• You must be available for the full program dates of the internship program.
• If you have any questions regarding the application process, please feel free to email Guardian_Campus@glic.com.
• Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field
• Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms
• Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials
• Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios
• Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions

Skills

Required

• Exceptional attention to detail
• Organizational abilities

Benefits

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent
• Colleague Engagement Communities that create inclusive spaces where you can feel valued and connected
• Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability
• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• Inspire Well-Being
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
• $20.00 - $35.00
• The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.