HRIS Analyst at CANPACK Group in Pune

Job description

• The HRIS Support Specialist provides operational support for the organization’s global HR systems, primarily Workday, UKG and Workforce. This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday “Request” tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge. Strong communication skills, global customer service experience, and a high degree of accuracy are essential.

Responsibilities

• • Serve as the first point of contact for: o Ivanti HRIS tickets o Workday “Request” tickets
• • Provide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).
• • Triage and escalate complex issues based on established HRIS processes.
• • Support end-users across multiple regions and time zones within a global HR operating model.
• Ticket Analysis & Knowledge Management
• • Track weekly ticket volume, types, trends, and resolutions across all countries supported.
• • Analyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.
• • Produce insights and recommendations to reduce repeat issues.
• • Create high-quality documentation, job aids, and solutions that can be added to an internal knowledge base library.
• • Maintain and continuously improve the HRIS knowledge repository for global use.
• Workday Security Support
• • Perform first-level troubleshooting on Workday security issues (access, roles, security groups).
• • Validate access-related requests and route complex issues appropriately.
• • Document recurring security issues to support future process improvements. HR Data Quality & Auditing
• • Conduct recurring and ad-hoc data audits across multiple countries.
• • Identify and document data discrepancies and partner with HR to correct issues.
• • Maintain logs and documentation of audit results and follow-up actions.
• Reporting & Analytics
• • Run, validate, and distribute scheduled Workday reports.
• • Build and maintain simple to intermediate-level reports in Workday Report Writer.
• • Support ad-hoc reporting needs from global HR and business partners.
• HR Transactions & Data Uploads
• • Prepare templates and execute routine EIB data uploads in Workday.
• • Validate upload results and maintain detailed tracking and documentation. Process Documentation (Focus Area)
• • Create, update, and maintain SOPs, process maps, and workflow documentation across all HRIS processes.
• • Document procedures for handling tickets, audits, reports, EIB uploads, and recurring tasks.
• • Develop user-friendly guides and reference materials for HR partners globally.
• • Ensure documentation is always accurate, standardized, and up to date.
• Testing & Release Support
• • Assist with Workday bi-annual release testing (UAT), including test cases, tracking results, and retesting.
• • Support communication and training efforts for global system enhancements.
• General Administrative Support
• • Maintain logs and trackers for tickets, audits, documentation updates, and recurring tasks.
• • Provide timely and professional communication to HR and business partners worldwide.
• • Perform additional HRIS operational duties as assigned. Knowledge,

Requirements

• • 2–3 years of Workday experience in HR operations, HRIS support, or shared services.
• • Proven experience supporting multiple countries and global HR teams.
• • Strong, demonstrated Workday Security knowledge (roles, access troubleshooting, security groups).
• • Experience creating and maintaining intermediate and complex Workday reports.
• • Strong English communication skills (written and spoken).
• • Excellent attention to detail, especially in data and documentation.
• • Ability to manage multiple priorities in a fast-paced, global environment.
• • Strong analytical, organizational, and problem-solving skills.
• • Experience with Workforce Time & Attendance systems.
• • Experience using Ivanti or similar ticketing platforms.
• • Experience performing Workday EIB uploads.
• • Previous experience developing SOPs or knowledge base documentation.
• • Experience in global HR or shared services environments.

Skills

Required

• Workday
• Workday Security
• Workday Report Writer
• Tier 1 support
• Ticket management
• Data auditing
• Reporting
• Process documentation
• SOPs
• Analytical skills
• Organizational skills
• Problem-solving skills

Preferred

• Workforce Time & Attendance systems
• Ivanti
• Workday EIB uploads
• Knowledge base documentation
• Global HR or shared services