Chief of Staff, Head of Marketing Strategy & Operations at ServiceNow in San Francisco, CALIFORNIA, United States

Job description

• Marketing at ServiceNow is evolving — from a function run purely on campaigns and creative to one run like a business, with the discipline, systems, and strategic partnership of a true Chief of Staff function. The Chief of Staff, Head of Marketing Strategy & Operations leads that evolution.
• This role sits at the intersection of two disciplines: the classic Chief of Staff mandate — extending the CMO's reach, running the Office of the CMO, and ensuring the leadership team operates in lockstep — and the operational rigor of a Marketing Strategy & Operations leader who owns the planning rhythm, performance systems, and business infrastructure that connect strategy to execution.
• You'll lead the business of marketing: bringing structure where there's complexity, focus where there's noise, and follow-through where it matters most. You'll partner with the CMO and the leadership team to connect strategy to execution, run the operating model, and deliver results that move the business forward. This is a senior leadership role reporting to the CMO, built for someone who thrives on clarity, scale, and performance — and who can operate equally as a trusted strategic advisor and a hands-on operator.
• (Minimum 2 days in Santa Clara Office)
• Marketing runs with precision, discipline, and intent.
• The Office of the CMO is the center of clarity and alignment.
• Strategy, programs, and buying group execution are fully connected to business outcomes.
• The CMO and leadership team operate at full altitude because the engine runs right.
• The organization moves faster, works smarter, and delivers results that show up in the business.

Responsibilities

• Run the business of marketing. Own the operating model, planning rhythm, and performance systems that connect strategy to execution — and execution to results.
• Lead the Office of the CMO. Build and run the strategic hub that keeps the marketing leadership team aligned, focused, and moving in sync with the business.
• Drive focus and accountability. Turn company goals into clear marketing priorities, budgets, and metrics tied directly to pipeline and revenue. Simplify operations, so the organization moves faster and delivers more.
• Accelerate transformation. Build the frameworks, processes, and governance that make marketing sharper, more agile, and more accountable. Lead change management and skill-building across the function.
• Oversea the Marketing AI Center of Excellence. Drive AI adoption, governance, and innovation across strategy, content, and execution — at scale.
• Partner across Sales, Finance, and IT to define how ServiceNow engages and measures enterprise buying groups — and operationalize it.
• Oversee major initiatives end to end. Lead program management for key priorities — setting ownership, maintaining momentum, and ensuring measurable outcomes.
• Lead M&A integration for Marketing. Prepare and execute seamless integrations across teams and customer touchpoints.
• Connect the functions. Align brand, product, growth, and field teams so effort and investment match impact. Work across Finance, Sales, Product, and HR to simplify collaboration and keep operations clean.
• Represent Marketing across the enterprise. Be the voice of marketing in company forums — from Workforce Planning to AI Value Steering — ensuring alignment on priorities, resources, and business impact.
• Lead at scale. Build, develop, and inspire a high-performing organization that runs marketing like a world-class business.

Requirements

• 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations.
• A proven operator — someone who scales complex systems with clarity, speed, and discipline.
• Deep experience in planning, budgeting, performance management, and marketing ROI.
• A track record of leading transformation — simplifying the complex, modernizing processes, and driving accountability.
• Experience leading senior teams across operations, planning, and emerging capabilities like AI.
• Strong communication and influencing skills, with the ability to lead confidently in any room.
• A calm, steady leadership style that brings focus and forward motion.

Skills

Required

• Proven operator scaling complex systems
• Track record of leading transformation
• Calm, steady leadership style

Benefits

• For positions in this location, we offer a base pay of $263,900 - $448,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.