Account Manager - Print Management Division at Business Impact Group in Chanhassen, MN, United States

Job description

• Compensation range: $60,000+

Responsibilities

• Assist in areas when directed and provide support to assigned book of business by:
• Internal and external customer sales support.
• Assist clients with efficient placement of orders of all types.
• Manage customer samples, proofs, mock-ups, etc. when necessary.
• Ensure the timely and successful delivery of all orders according to customer needs and objectives.
• Effectively communicate project status with client and sales team.
• Assist with challenging client requests or issue escalations as needed.
• Work with preferred supplier network to come up with creative product ideas and manage orders.
• Support business segment with creative product sourcing through vendor network.
• Work with sales team on pricing and gross margin on sales.
• Assist and coordinate with sales team on print-related processes and projects.
• Prepare and maintain detailed daily status reports on all active project requests.
• Actively ensure effective and open communication with team members.
• Embrace problems and provide efficient solutions.
• Maintain ownership of all projects and processes.

Requirements

• Possess a BA/BS preferably within marketing or business related field.
• Minimum of 2-3 years of experience in the print industry.
• PC proficiency; experience with Microsoft Office
• Have a basic understanding of accounts payable/receivables.
• Prior marketing or promotional experience preferred.
• Prior customer service experience preferred.
• Excellent organization and communication skills.
• Ability to maintain a consistent, positive attitude.
• Desire and ability to multi-task & meet deadlines.
• Proficiency in Microsoft Office applications.
• Capacity and flexibility to learn new technology.

Skills

Required

• PC proficiency
• Microsoft Office

Preferred

• Prior customer service experience

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home