Associate Collections Analyst at NTT DATA, Inc. in Mumbai, Mahārāshtra, India

Job description

• The Associate Collections Analyst at NTT DATA in Thailand is responsible for supporting the collections process, including monitoring accounts receivable, following up on overdue invoices, and maintaining positive client relationships. The role involves applying payments, resolving billing disputes, preparing performance reports, and assisting with forecasting. Candidates should have an understanding of collections processes, collections software, financial analysis tools, and Microsoft Excel. Strong communication, negotiation, and analytical skills are essential. A bachelor's degree in Finance, Accounting, Economics, or a related field is preferred, along with entry-level experience in collections or financial analysis. The position is on-site and requires the ability to manage multiple priorities and work both independently and as part of a team.
• The Associate Collections Analyst works under the supervision a senior manager and is responsible for learning the skills associated with the management and optimization of the collections process for outstanding payments from clients.
• This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintaining positive relationships with clients to ensure timely and successful collections.

Responsibilities

• Supports with monitoring accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Supports with accurately applying received payments to appropriate client accounts and reconciles discrepancies.
• Supports with investigating and resolving billing disputes or discrepancies with clients and internal stakeholders.
• Helps with preparing regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Learns how to evaluate client credit risk and how to recommend appropriate credit limits or credit hold actions.
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.

Requirements

• Understanding of collections processes and best practices.
• Understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
• Good communication and negotiation skills.
• Good attention to detail and ability to manage multiple priorities effectively.
• Ability to work independently and as part of a team.
• Knowledge of relevant industry regulations and compliance requirements.
• Problem-solving and analytical abilities to resolve collections issues and disputes.
• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
• Entry level experience as a Collections Analyst or in a similar financial analysis role is preferred.
• Basic experience working with large corporate clients.

Skills

Required

• Communication
• Negotiation
• Attention to detail
• Time management
• Teamwork
• Problem-solving
• Analytical thinking
• Collections software
• Financial analysis tools