Biomedical Engineer (Regional Clinical Specialist) at Brainlab in New York, NY, United States

Responsibilities

• • Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
• • Manage and maintain install base, including basic 3rd Party integrations.
• • Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through. detailed analysis and utilization of critical thinking via technical training and documentation.
• • Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• • Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• • Manage the process of driving customer utilization, especially via unique workflows and special applications.
• • Act as escalation point for clinical regional issues.
• • Direct and assist Radiology staff in performing necessary scans prior to surgery.
• • Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• • Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• • Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• • Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• • Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• • Attend meetings and trade shows to demonstrate and promote IGS products and services.
• • Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• • Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• • Maintain Salesforce documentation of all working hours .
• • Attend IGS Continuing Education annually and maintain annual product certification competency.
• Travel 50%+ for first 6 months.
• Salary $65,000 - $80,000.

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

Skills

Required

• Self-motivated
• detail oriented

Benefits

• In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
• Visit us at: www.brainlab.com