Operations Rotational Intern at GreatAmerica in Cedar Rapids, IA

Job description

• The Operations Rotational Summer Internship is designed to provide college students with broad exposure to GreatAmerica’s operational career paths through hands-on experience across key functions that support the customer and transaction lifecycle. Interns will rotate through Portfolio Management, Account Support, Sales Support, and Documentation to gain a practical understanding of how these teams work together to serve customers, support transactions, and drive operational excellence.
• This internship is ideal for students who are curious, relationship-oriented, adaptable, and interested in learning how different operational teams contribute to a strong customer experience and efficient business processes.
• This internship is designed to help you build skills aligned with GreatAmerica values, including customer orientation, accountability, communication, future readiness, teamwork, and adaptability.
• A broader understanding of operational career paths within GreatAmerica.
• Exposure to multiple teams that influence customer outcomes.
• Experience working on real projects with measurable business impact
• Stronger cross-functional relationships and communication skills.
• Practical insight into how customer experience, operational efficiency, compliance, and transaction support connect across the business.
• This rotational experience gives interns a more complete view of how GreatAmerica serves customers and supports transactions from start to finish. Rather than learning one isolated function, interns gain exposure to multiple Operations teams, build enterprise-wide relationships, and develop a stronger understanding of potential entry-level career path.
• At GreatAmerica, we’re looking to grow our business through our people. Are you looking to grow your career? If so, submit your application at www.greatamerica.com/careers.

Responsibilities

• As an Operations Rotational Summer Intern, you will participate in a structured summer experience that includes onboarding, training, job shadowing, functional rotations, meaningful daily work, team meetings, and mini-projects.
• Portfolio Management: Learn about portfolio monitoring, risk concepts, and business analysis.
• Account Support: Support customer service activities and gain exposure to relationship management
• Sales Support: Learn how teams support customer communication, transaction support, and program execution.
• Documentation: Gain exposure to contract accuracy, compliance, and funding preparation.
• Build an understanding of the end-to-end customer and transaction lifecycle.
• Shadow team members and leaders across multiple Operations functions.
• Contribute to meaningful projects and daily work that support business needs.
• Strengthen communication skills through frequent transitions, stakeholder interactions, and cross-functional collaboration.
• Develop enterprise thinking by seeing how operational teams connect rather than working in functional silos. Participate in a capstone project focused on improving the customer experience and operational efficiency across the transaction lifecycle.
• Using what you learn throughout the rotations, you will work with fellow interns to explore the question: “How can we improve the customer experience and operational efficiency across the transaction lifecycle?” As part of this project, interns will interview stakeholders, analyze processes, identify opportunities, and present recommendations to Operations Leadership.

Requirements

• We are looking for students who are eager to learn, comfortable asking questions, and excited to build a broad understanding of business operations.
• Interest in business operations, customer service, finance, leasing, process improvement, or relationship management.
• Strong communication and interpersonal skills.
• Curiosity and willingness to learn across multiple functional areas.
• Ability to adapt to changing assignments, teams, and priorities.
• Attention to detail and commitment to quality work.
• A collaborative mindset and desire to build relationships across teams.
• Accountability, follow-through, and ownership of assigned work.
• Comfort working independently and as part of a team.
• Currently pursuing a bachelor’s degree in business, finance, management, communications, supply chain, operations, or a related field.
• Juniors are preferred
• Prior customer service, office, administrative, leadership, or project experience is helpful but not required.
• Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook

Skills

Required

• Communication
• Interpersonal skills
• Curiosity
• Adaptability
• Attention to detail
• Collaboration
• Accountability
• Independence
• Teamwork
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint