Hospital Services Director of Operations at LifeServe Blood Center in Johnston, IA

Job description

• Step into a leadership role where your impact is immediate, your expertise matters, and your commitment to quality drives lifesaving outcomes.
• As the Hospital Services Director of Operations, you’ll oversee blood manufacturing, product management, distribution, and advanced IRL testing; work that directly supports patients, donors, and clinical partners across the region.
• You’ll lead strong teams, uphold rigorous regulatory standards, advance financial and operational performance, and champion continuous improvement in a mission‑driven environment. If you thrive in complex operations, love developing leaders, and want work that truly makes a difference, this role delivers both challenge and purpose.
• LifeServe Blood Center is a non-profit, community-based blood center that has served the needs of local hospitals and patients in our regions since 1947. As one of the 15 largest blood centers in the country, LifeServe provides blood products to more than 175 hospitals primarily in Iowa, Nebraska, South Dakota, and Illinois.
• This position is responsible for the daily implementation and management of activities regarding component manufacturing, product management and blood distribution, staffing and equipment allocation, and immunohematology reference laboratory functions within the Central Region. This is an on-site position and if necessary, candidate must be willing to relocate.

Responsibilities

• Provides day-to-day management by implementing decision-making duties for activities and tasks associated with the functional business units assigned to this region while adhering to cost-effective and efficient guidelines with a focus on quality and customer service outcomes in the following areas:
• Blood manufacturing, product management, and product distribution.
• Immunohematology reference laboratory (IRL) testing program.
• Serves as signatory to verify educational credentials of candidates.
• Under the direction of the laboratory director (medical director) and supervision of the technical supervisor (medical director), provides supervision of testing personnel and reporting of test results. (CFR 493.1461)
• Responsible for the proper performance of all laboratory procedures and reporting of test results. (CFR 493.1461)
• Supports the development of policies and procedures to ensure compliance with standard operating procedures, quality assurance, and improvement programs.
• Uses data to disseminate/interpret information, manage schedules, maintain expertise, provide advice, and deliver presentations.
• Analyzes, interprets, and manages financial resources. Accountable to ensure budget and financial objectives are met.
• Monitors operations to ensure a high quality of customer service and donor loyalty; resolve problems; and evaluate productivity goal attainment.
• Supports the development of procedures, quality improvement initiatives/controls that assess staff skills to ensure achievement of component manufacturing, product management, distribution, and IRL testing strategies.
• Authority to recommend personnel decisions such as hiring, promotion, performance evaluation, coaching, disciplinary action, and terminations.
• Provides direct supervision to exempt and non-exempt team members (i.e., hire, orient, train, mentor, and evaluate assigned team members); assesses skills, identifies shortfalls, or develops training needs.
• Implements, assesses, and provides guidance and feedback regarding performance standards of activities related to manufacturing and product distribution, IRL services, equipment/supplies, and team member efficiency.
• Responsible for development of leaders throughout the organization by being a role model of high-level leadership behaviors, through the implementation of leadership development opportunities, and recurring one-on-one meetings.
• May require occasional evening or weekend accessibility by phone or email.
• Maintains confidentiality of LifeServe Blood Center donors, team members, financial/proprietary records, and other information at all times.
• Maintains acceptable attendance.
• Hospital Services Supervisor I or II
• Hospital Services Testing Supervisor
• Hospital Services Support Services Coordinator
• Other duties as assigned.
• Current driver’s license and motor vehicle report meeting insurability requirements preferred.

Requirements

• Advanced computer skills in Microsoft Office products (Outlook, Excel, etc.) and a willingness to engage in learning other software.
• Working knowledge and experience working on a computer system required.
• Medical Technology (MT) or Medical Laboratory Specialist (MLS) certification required.
• Bachelor’s degree or equivalent required.
• Minimum five (5) years of transfusion service and high complexity testing experience required; blood banking experience preferred.
• Behaviors
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Skills

Required

• Leadership and team development
• Data analysis and interpretation
• Regulatory compliance (CFR 493.1461)
• Quality assurance and improvement
• Customer service and donor loyalty

Preferred

• Blood banking experience

Benefits

• Our Benefits Are Just Your Type!
• When you’re part of a team that saves lives every day, you deserve benefits that have your back.
• Vision coverage
• 403(b) retirement plan with up to 4% contribution after a year (and at least 1,000 service hours)
• Supplemental accident, critical illness, and hospital indemnity plans
• Flexible spending accounts for health, limited-purpose, and dependent care
• Medical and dental coverage
• HSA with employer contribution
• Life and AD&D insurance
• Supplemental life insurance
• LifeServe is proud to support the people who make life-saving moments possible: YOU!