Front Desk Coordinator at Diamond Braces Orthodontist: Braces & Invisalign in Brooklyn, NY

Job description

• Turn Smiles Into Sales — Join Diamond Braces as a Front Desk Coordinator
• This is a high-energy, sales-driven role with operational responsibilities—not a traditional front desk position.
• You’ll be the first impression and the closer, guiding patients through their consultation while keeping the office vibe vibrant and smooth. You’ll use your personality, confidence, and natural communication skills to:
• Build Trust Instantly: Read the room, connect with diverse personalities, and practice active listening to understand exactly what the patient needs.
• Navigate Objections with Grace: Use your emotional intelligence and problem-solving skills to turn hesitation into enthusiasm.
• Articulate Value: Clearly and confidently explain pricing, overcoming the fear of "talking money."
• Close the Deal: Help patients make a confident decision to move forward with treatment.
• No dental experience? No problem. If you have the right attitude, adaptability, and hunger to learn, our world-class training program will teach you the rest.
• This role is primarily focused on patient consultations and sales, but it also requires excellent time management and collaboration to keep the front desk and office flow running seamlessly.
• You’re not stuck behind a desk or answering phones all day.
• You’re driving revenue and making a tangible, life-changing impact on patients.
• You’re mastering high-level sales and interpersonal skills that will serve you for the rest of your career.

Responsibilities

• Own the Room: Welcome and connect with patients the moment they walk in, bringing infectious positive energy.
• Drive the Consultation: Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.
• Present Pricing Confidently: Present financial and payment options with transparency and conviction.
• Overcome Hurdles: Handle objections with resilience and empathy, helping patients feel comfortable saying YES.
• Manage the Flow: Maintain organized scheduling, showing agility when the day gets fast-paced.
• Partner for Success: Practice excellent teamwork, collaborating closely with doctors and clinical staff to deliver a seamless experience.

Requirements

• An Expert Communicator: You love talking to people, possess high empathy, and can read body language like a book.
• A Natural Closer: You’re confident discussing money, motivated by goals/bonuses, and have a healthy competitive spirit.
• Resilient & Positive: Rejection doesn't faze you; you maintain an optimistic, solutions-oriented mindset all day.
• Highly Adaptable: You thrive in a dynamic, fast-paced environment and can pivot quickly when plans change.
• An Accountable Team Player: You take pride in your work, possess strong organizational skills, and show up for your team.
• Experienced in Service/Sales: You’ve worked in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.
• Career-Driven: You want more than just a paycheck—you want a clear path to leadership.

Skills

Required

• Excellent communication skills
• High empathy
• Ability to read body language
• Confidence discussing money
• Motivated by goals/bonuses
• Healthy competitive spirit
• Resilience and positivity
• Adaptability
• Strong organizational skills
• Teamwork
• Time management
• Problem-solving skills

Benefits

• Pay starting at $19 - $23/hour + performance-based bonus potential
• Full benefits (health, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Comprehensive training and professional development
• A Clear Path to Leadership: We recognize top performers and promote from within quickly.