Lead Logistics CX and Operations Team Leader at Maersk in China, Chongqing, Chongqing, 400013

Job description

• Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• - Customer channel management
• - Case Management
• - Customer onboarding and relationship management
• - Contract and dispute management
• - and more.

Responsibilities

• Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.
• The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports.
• Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
• A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
• Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.

Requirements

• The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
• Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

Skills

Required

• Leadership
• Coaching/mentoring
• Coordination of tasks
• Performance appraisal
• Pay reviews
• Solutioning through known alternatives