Senior Associate, Strategy & Operations, DoorDash for Business (Merchant) at doordashusa.com in New York, NY; San Francisco, CA

Job description

• As a Strategy & Operations Senior Associate for DoorDash for Business, you'll be at the center of piloting and scaling product features that transform delivery quality, making sure every order arrives on time, accurate, properly labeled, and backed by strong options when something goes wrong. You'll shape the experience for clients, dashers, and merchants across the entire journey, not just one piece of it. This is a build-and-launch role: you'll partner cross-functionally to design testing frameworks and go-to-market plans, then turn insights from our core audiences into real product improvements. Expect to wear a lot of hats, from support and analytics to close partnership with product, often all in the same week.
• You will report into the Manager, Strategy & Operations for DoorDash for Business and can work remotely or hybrid depending preference.

Responsibilities

• Experiment – Use data-driven decision-making and sound business judgment to run tests and lead product/ feature improvement efforts
• Optimize – Partner with product and engineering teams to continually sharpen the tools that drive quality
• Analyze – Build models that evaluate economics and patterns, turning data into clear decisions
• Execute - Design and run test plans and initiatives that measurably improve merchant and dasher quality
• Collaborate – Work across sales, partner management, operations, product, engineering, and business development to elevate the experience for merchants, dashers, and clients alike

Requirements

• You have 3+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
• You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
• You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
• You are customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
• You’re unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.

Skills

Required

• strategy and operations
• commercial management
• operations
• consulting
• cross-functional leadership
• analytical thinking
• customer obsession
• comfort with ambiguity

Preferred

• direct management experience
• high-growth startup experience
• intermediate SQL

Benefits

• The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
• In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• To learn more about our benefits, visit our careers page here.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
• The national base pay range for this position within the United States, including Illinois and Colorado.
• $87,000 - $128,000 USD