SENIOR TECHNICAL PROJECT MANAGER at Quality Gold in Quality Gold Inc - Fairfield, OH 45014

Job description

• Position Type
• Full Time
• Job Shift
• Day
• Education Level
• High School
• Travel Percentage
• Negligible
• Category
• Information Technology
• SUMMARY: The Senior Technical Project Manager – Enterprise Systems position will serve as the bridge between business leadership, operational end users, and the programming team. The successful candidate will work directly with employees throughout the business to understand how work is actually performed, not just how it is described in meetings. This may include observing processes, walking through detailed workflows, and occasionally performing parts of the work alongside the end users.
• The role will lead both new technology initiatives and improvements to existing applications and processes, taking ownership from initial discovery through requirements, development, testing, implementation, and post-launch follow-up. This is a hands-on project leadership position, not primarily a meeting-coordination or project-administration role.
• This role combines a business analyst and a project manager in one person; there is no separate business analyst on the team. About half the work is analysis; learning how the business actually operates, documenting workflows, rules, and exceptions, and defining requirements a developer can build from. The other half is delivery: planning, sequencing, and driving projects to a finished, adopted result. Candidates who have managed only schedules and status reports, or written only requirements without owning delivery, will find this role broader than they are used to.

Responsibilities

• Work directly with business leaders and frontline employees to understand operational processes, pain points, workarounds, and system limitations.
• Serve as the business analyst on your own projects, discovery, requirements, and solution definition are owned by this role, not handed off.
• Document current workflows, business rules, expectations, data requirements, and opportunities for improvement.
• Translate business needs into clear requirements, process flows, acceptance criteria, and implementation plans for the programming team.
• Lead projects from initial concept through planning, development, user acceptance testing, deployment, training, and post-implementation review.
• Coordinate work among business departments, developers, vendors, and other external partners.
• Manage project scope, priorities, milestones, dependencies, risks, decisions, and expected outcomes.
• Ensure testing reflects real operational scenarios, including exceptions and less-common situations.
• Identify opportunities to reduce manual work, eliminate duplicate data entry, improve accuracy, strengthen controls, and simplify business processes.
• Help prioritize projects and enhancement requests based on business value, urgency, effort, risk, and available development capacity.
• Communicate project status, risks, decisions, and next steps clearly to both technical and non-technical audiences.
• Regular attendance and compliance with the Company's handbook policies and procedures.

Requirements

• QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong understanding of enterprise business systems and operational processes.
• Demonstrated experience leading complex technology and business process improvement projects.
• Strong analytical and critical-thinking abilities.
• Ability to translate business requirements into technical specifications.
• Knowledge of ERP systems, custom applications, databases, integrations, APIs, and data flows.
• Excellent organizational, planning, communication, and problem-solving skills.
• Ability to influence stakeholders and achieve results without direct authority.
• Ability to work effectively with executive leadership, operational personnel, technical staff, and external vendors.
• Strong time-management and organizational skills.
• Demonstrated change management and process improvement abilities.
• Excellent communication skills.
• Customer-focused.
• Eight or more years of combined experience across technical project management and business analysis in an enterprise applications or business systems environment, including meaningful time performing both.
• At least five years of experience leading complex ERP, application-development, systems-integration, or business-process improvement projects.
• Meaningful experience supporting technology in a manufacturing, wholesale distribution, supply chain, warehouse, fulfillment, or other physical-product environment.
• Experience working directly with frontline end users to understand and improve operational processes.
• Demonstrated ability to translate complex business processes into requirements that a software development team can implement.
• Hands-on business analysis experience – process discovery, current-state and future documentation, requirements specification, and acceptance criteria – in addition to project management experience.
• Strong understanding of the software development lifecycle, including discovery, requirements, development, testing, deployment, and user adoption.
• Working knowledge of ERP systems, custom applications, relational databases, system integrations, APIs, and data flows.
• Experience spanning both manufacturing and wholesale distribution operations.
• Experience with Microsoft SQL Server and C#.NET applications.
• Experience supporting or modernizing COBOL-based or other long-standing legacy systems.
• Experience with EDI, APIs, shipping systems, warehouse systems, ERP integrations, or customer and supplier data exchanges.
• Bachelor’s degree in a relevant field or equivalent professional experience.

Skills

Required

• Excellent communication skills.
• Customer-focused.

Benefits

• Medical, dental, and vision insurance, company-paid life insurance, and short/long-term disability insurance are all available to you on the first month following your start date. Over two weeks of Paid Time Off (PTO) that starts accruing on your first day of employment and increases after six years of service. Company 401(K) program with company matching that you are eligible to participate in the first month following three months of employment. Profit sharing, supplemental insurance, adoption assistance, employee discount, referral program, employee assistance program, and more!