Client Experience Concierge at Arista Advanced Pet Care in Raleigh-Durham

Job description

• The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times.

Responsibilities

• Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet
• Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet
• Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels
• Be the friendly and professional face of the Arista hospital
• Maintain a clean and comfortable lobby & exam room environment
• See full Job Description for additional responsibilities

Requirements

• Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/emergency veterinary medicine preferred
• Customer service experience required
• Commitment to exceptional customer service, high-quality care, and overall excellence
• Ability to multitask and prioritize during busy times
• Ability to kindly and compassionately communicate with clients during times of stress
• Ability to calmly and professionally defuse tension and recognize when to seek appropriate support as needed
• Clear and friendly verbal and written communication skills (in-person, telephone, texting, etc)
• Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
• Frequent standing, bending, walking, lifting (up to 20lbs), carrying, and reaching
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
• Ability to meet any position-specific screening requirements
• Must be at least 18 years of age at time of hire

Skills

Required

• Comfort in hospital clinical environment
• Customer service experience

Benefits

• At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.
• In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:
• Paid Time Off & Floating Holidays
• Personal Pet-Care Program
• Parental Pay
• Flexible Schedules
• Growth Opportunities
• For other Arista Advanced Pet Care roles, visit our careers page. Follow the growth of Arista on LinkedIn!