Sales Associate at Visual Comfort & Co. in CHARLESTON, 532 King Street, Charleston, South Carolina, United States of America

Job description

• Posted Sunday, September 20, 2026 at 4:00 AM

Responsibilities

• Sales and Client Experience
• Achieve and consistently surpass both individual and showroom sales objectives.
• Oversee all phases of the sales process from opportunity to invoice, prioritizing exceptional customer service.
• Effectively manage sales pipeline to maximize success by ensuring consistent follow-up and follow-through utilizing order entry software and various communication methods.
• Deliver expert design consultation and product recommendations to trade and retail clients.
• Provide guidance on lighting selections that foster enduring client relationships.
• Present compelling sales demonstrations featuring lighting, controls, and shading solutions.
• Utilize collaborative, design-driven sales strategies to secure client commitment.
• Independently and through collaboration with the Business Development Specialist, develop and sustain relationships with architects, builders, interior designers, and homeowners.
• Identify client objectives and explain how our systems support their design goals.
• Work with project management to align deliverables with approved designs.
• Project Design & Technical Support
• Collaborate with Visual Comfort & Co Design Studio in the preparation of comprehensive documentation for design and engineering teams to facilitate the creation of construction documents and bills of materials (BOMs).
• Respond to client inquiries, ensuring thorough understanding of proposed lighting and shading solutions.
• Maintain up-to-date knowledge of advancements in lighting technologies, control systems, and automated shading.
• Ensure the showroom consistently meets brand standards by being clean, well-presented, and organized to support sales objectives.
• Develop proficiency in utilizing the company’s order entry and operating systems.
• Independently manage showroom opening and closing procedures, including participation in a rotating Saturday schedule. The showroom remains closed on Sundays.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibits and adheres to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule, while maintaining a consistent presence in the workplace to effectively collaborate and communicate with coworkers and teams.

Requirements

• 3+ years of retail or showroom sales experience required, ideally in luxury home furnishings, lighting, or building materials.
• Prior experience within the design or building products industry required, including interior design, custom home construction, luxury furnishings, or lighting.
• Lighting experience is a plus.
• Bachelor’s degree preferred; High School diploma required.
• Proficient with Microsoft Office Suite; D365 knowledge preferred.
• Experienced with CRM/ERP systems for client management and project tracking.
• Project management skills, able to manage client expectations and timelines efficiently.
• Strong knowledge of product design, including interpreting floor plans and lighting layouts.
• Technical understanding of lighting specs (color temperature, CRI, lumens, dimming) and control systems (e.g., Lutron, Control4).
• Able to build relationships with architects, builders, and designers; represent the brand at industry events.
• Proficient in preparing proposals, BOMs, and technical documentation.
• Excellent communication, emotional intelligence, and professionalism in client interactions.
• Organized, detail-oriented, able to handle multiple projects simultaneously.
• Stays up to date on lighting technologies and participates in ongoing training.
• Consistently represents Visual Comfort’s brand values and commitment to service.

Skills

Required

• Proficient with Microsoft Office Suite

Preferred

• D365 knowledge preferred

Benefits

• Work-Life Balance: Showrooms operate Monday through Friday, 10:00 am to 6:00 pm and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Compensation: Competitive base salary plus monthly variable
• Compensation Range: $65,000 - $68,000 plus monthly bonus opportunity
• Compensation is based on individual factors, including skill set, relevant experience, and work location