Client Success & Revenue Operations Manager at (ISSA) International Sports Sciences Association in CA-San Jose-95112

Job description

• GYMGUYZ Silicon Valley is hiring an exceptional operator to connect our clients, trainers, virtual assistants, and revenue pipeline.
• This is not a traditional personal training job or remote administrative role. Success means trainers are accountable, clients feel known, renewals begin early, qualified opportunities reach decisions, and every commitment gets closed.
• You will initially lead three trainers and their clients. After proving consistent execution, your responsibility will expand toward a larger team accountable for:
• 10 completed client renewals per month
• $50,000 in monthly revenue from any combination of new and renewal business
• This role has a defined path to Director of Client Success & Revenue Operations.

Responsibilities

• Know each client's goals, progress, risks, remaining sessions, and next phase.
• Ensure assessments, progress reviews, and client touchpoints happen on time.
• Lead trainer check-ins, field visits, coaching, and accountability.
• Identify disengaged or dissatisfied clients before they are lost.
• Maintain new-business and renewal pipelines with accurate forecasts.
• Participate in consultations, renewal conversations, and closes.
• Coach trainers to identify renewal, referral, and expansion opportunities.
• Resolve coverage and client-service problems quickly.
• Direct two experienced virtual assistants.
• Maintain an accurate dashboard using our CRM and AI-assisted tools.
• Escalate problems early with a recommended solution.
• Your first 30 days will be a paid, hands-on launch with responsibility for three trainers and their clients. We do not expect perfection. We expect urgency, visibility, ownership, honesty, and execution.

Requirements

• High conscientiousness: You notice details, keep information accurate, and follow through without being chased.
• Low ego: You accept direct feedback, acknowledge mistakes quickly, and return with a recovery plan.
• Obsessed with closing loops: Every client concern, commitment, and revenue opportunity has an owner, deadline, and next action.
• You must also have commercial courage. You can build trust, recommend the right solution, discuss financial commitment, and ask for a decision without pressure tactics.
• 4+ years in operations, client success, account management, sales leadership, service delivery, or team management.
• Personal ownership of a revenue target, renewal portfolio, sales pipeline, or book of business.
• Experience holding employees, contractors, or field personnel accountable.
• Evidence that you improved revenue, retention, service reliability, or team performance.
• Confidence discussing performance, accountability, and financial commitment.
• Strong organization and experience with CRMs, dashboards, scheduling, or AI tools.
• Reliable transportation and availability to work in our office and throughout Silicon Valley.
• Fitness experience is helpful, not required. We welcome proven operators from fitness, wellness, healthcare, home care, hospitality, field services, or account management.
• This role is not for someone who wants to manage primarily from home, avoids sales or accountability conversations, wa

Skills

Required

• High conscientiousness
• Low ego
• Obsessed with closing loops
• Commercial courage
• Strong organization

Preferred

• Fitness experience

Benefits

• Health insurance
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• $72,000 Base + Uncapped Commission | $120,000 OTE
• Compensation: $72,000.00 - $120,000.00 per year