Operations Lead at SimonMed in 5410 W Thunderbird Rd, Glendale, AZ 85306

Job description

• Drive daily operational excellence by ensuring smooth patient flow, optimized schedules, and high-performing site operations that deliver exceptional patient experiences.
• At SimonMed, the Operations Lead is a hands-on leader responsible for the daily performance of an imaging center. This role ensures efficient workflows, strong patient access, and consistent execution across front office and clinical coordination functions.
• Serving as the operational backbone of the site, this leader partners closely with staff, providers, and leadership to resolve issues in real time, improve processes, and maintain compliance with organizational and regulatory standards. If you thrive in fast-paced environments and enjoy leading through action, this role offers meaningful impact every day.

Responsibilities

• Drive daily operational excellence by ensuring smooth patient flow, optimized schedules, and high-performing site operations
• Ensure efficient workflows, strong patient access, and consistent execution across front office and clinical coordination functions
• Partner closely with staff, providers, and leadership to resolve issues in real time, improve processes, and maintain compliance
• Review worklists and reports, monitor performance trends, and use data to identify gaps and improve workflows
• Manage competing operational demands while maintaining focus on patient flow, accuracy, and service quality
• Ensure accuracy in exam status tracking, documentation, payment collection workflows, and adherence to HIPAA and regulatory standards
• Provide real-time support, guidance, and issue resolution while helping staff stay aligned and accountable
• Identify inefficiencies, recommend solutions, and support process improvements in collaboration with leadership

Requirements

• Operational leadership mindset: You confidently guide daily priorities, support staff, and keep the site running smoothly and efficiently.
• Strong analytical and organizational skills: You review worklists and reports, monitor performance trends, and use data to identify gaps and improve workflows.
• Calm under pressure: You manage competing operational demands while maintaining focus on patient flow, accuracy, and service quality.
• Detail and compliance focus: You ensure accuracy in exam status tracking, documentation, payment collection workflows, and adherence to HIPAA and regulatory standards.
• Hands-on coaching approach: You provide real-time support, guidance, and issue resolution while helping staff stay aligned and accountable.
• Continuous improvement mindset: You identify inefficiencies, recommend solutions, and support process improvements in collaboration with leadership.
• • High school diploma or equivalent required
• • Associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
• • 3+ years of experience in radiology, imaging, or healthcare operations
• • Experience with radiology systems such as EXA, RIS, and EMR preferred
• • Prior lead, senior, or informal supervisory experience strongly preferred
• • Strong understanding of patient flow, scheduling, and front office operations
• • Experience with TOS workflows, insurance coordination, and operational reporting preferred
• • Ability to manage multiple priorities in a fast-paced healthcare environment
• • Strong communication, problem-solving, and decision-making skills
• • Detail-oriented with strong accountability and follow-through

Skills

Required

• Operational leadership mindset
• Calm under pressure
• Detail and compliance focus
• Hands-on coaching approach
• Continuous improvement mindset

Benefits

• High-impact leadership role: Your work directly improves patient flow, access to care, and overall site performance, ensuring patients receive timely, efficient, and compassionate care when they need it most.
• Hands-on operational experience: Lead daily execution across scheduling, capacity management, front office operations, and workflow optimization.
• Collaborative environment: Partner with technologists, front office staff, providers, and leadership teams who are committed to shared success.
• Growth opportunity: Build expertise in healthcare operations, radiology workflows, and multi-modality imaging environments.
• Visibility and influence: Play a key role in identifying operational improvements and helping shape site-level performance outcomes.
• Your health, happiness and future matters!
• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Competitive wages
• Medical, dental, and vision insurance
• 401(k) eligibility
• Pet Insurance
• Paid holidays
• PTO
• Sick Time