Customer Service Coordinator – Travel Support at Enchanted Horizons Travel in Amherst, Massachusetts, United States
- Company: Enchanted Horizons Travel
- Location: Amherst, Massachusetts, United States
- Posted: Sep 20, 2026
- Type: Part-time or full-time
Overview
We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
Job description
- We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.
- This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.
Responsibilities
- Communicate with clients regarding travel inquiries and requests
- Provide guidance on travel options, timelines, and next steps
- Support reservation coordination and follow-up communication
- Ensure accuracy of client information and travel details
- Deliver high-quality service with professionalism and care
- Follow company processes and service standards
Requirements
- Excellent written and verbal communication skills
- Strong organization and time-management abilities
- Self-motivated and comfortable working remotely
- Detail-oriented and customer-focused mindset
- Customer service, administrative, or hospitality experience preferred
- Interest in travel is beneficial
Skills
Preferred
- Interest in travel
Benefits
- Comprehensive training and ongoing mentorship
- Flexible remote work options
- Part-time or full-time opportunities
- Career growth within the travel industry
- Positive, team-oriented culture