PT Sales Associate at Lovesac in Biltmore Fashion Park - Phoenix, AZ 85016

Job description

• Overview
• Description
• As a Lovesac Sales Associate, you are energized by connecting with customers, delivering remark able results, and helping people design products that fit their lifestyle and space. You’re approachable, positive, self-starting, and naturally build relationships that go beyond the transaction. You thrive in a fast-paced, customer-first environment where every interaction counts, adapting quickly, showing up with a positive mindset, and consistently representing the Lovesac brand with integrity.

Responsibilities

• What You’ll Do:
• Greet clients with energy and optimism, actively selling while executing the Lovesac selling process, maintaining a strong personal quote pipeline, and consistently following up to drive conversion.
• Drive results by building genuine connections that fuel loyalty, repeat business, and brand advocacy, while embracing change and new opportunities.
• Own your customer journey end-to-end, using curiosity and adaptability to uncover needs, deliver exceptional service, and build lasting client relationships.
• Demonstrate strong product knowledge while creating a fun, engaging experience—delivering compelling brand tours, meaningful education, and confidently closing sales.
• Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.
• Represent Lovesac’s values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
• Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.
• Support daily store operations, opening/closing, inventory, visual standards, and promotions, while upholding brand standards and using store systems and data to prioritize work and drive efficient, customer-focused execution.
• Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Requirements

• Qualifications
• 18 years of age or older.
• Minimum of 1 year of experience in a retail or customer service role.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Skills

Required

• 18 years of age or older

Benefits

• Benefits
• Performance Based Quarterly Bonus
• Competitive Hourly Wage
• 401(k) with Company Match
• Legal and ID Theft plans
• Paid Time Off & Holiday Pay
• Associate Resource Groups
• Lovesac Gives Back
• Verizon Employee Discounts
• Employee Assistance Program (EAP)
• Access to discounted Health Benefits
• Wellness and Gym discount
• Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In certain jurisdictions, part-time sales Associates may be eligible for paid sick and safe leave. In addition, they will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.
• $16.67 - $18.55 Hourly
• Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.