Program Manager II at Volunteers of America Los Angeles in West Covina, CA

Job description

• Program Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of VOALA employees, sub-contractors and community partners), and performing ongoing outreach as it pertains to the target population. The Program Manager II will plan to achieve all goals and objectives of the Grant or contract, spending the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff.

Responsibilities

• Develop program policies, procedures, plans, and associated communications required to achieve program objectives
• Proactively manage the program(s), identify potential crises, and devise contingency plans
• Develop best practices and tools for service delivery
• Supervising the program operations
• Coordinate day-to-day operations of case managers, overseeing intake, creation of service plans and housing stability plans for clients
• Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
• Effectively communicate project expectation to team members and management in a timely and clear fashion
• Plan, conduct and record required in-service training
• Delegate tasks and responsibilities to appropriate personnel
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
• Ensure program(s) interim and final goals and requirements are achieved
• Evaluate program effectiveness; make proposals to senior management
• Estimate and allocate resources that participants may need in order to achieve project goals
• Create and analyze budget, reports, and program goals
• Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis
• Collaborate with community partners for services and housing opportunities to program participants
• Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
• Plan and participate in community outreach efforts to gain and maintain community support for shelter
• Other duties as required
• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• • Develop program policies, procedure plans, and associated communications documents
• • Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• • Develop best practices and
• WORKFORCE MANAGEMENT: Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements.
• MULTIPLE SERVICE MODES: Manage multiple teams of staff performing service functions.
• FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
• PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.
• CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of VOALA.
• Community Outreach and Engagement
• Coaches and mentors junior staff.
• Other duties as required and may be subject to change

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
• 4 years of experience in Social Services Program Management, Coordination or Supervision
• Minimum of 3 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
• Budget Management / Oversight Experience
• Experience managing programs with over 10 staff, serving clients with multiple modalities
• Master of Social Work or discipline related to Program services
• History of working with multiple community partners, existing relationships a major plus.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers

Skills

Preferred

• Bilingual in English and Spanish
• Knowledge about community resources