Contact Center Confirmer Hybrid at Vacatia in Orlando, FL

Job description

• Join Vacatia and Redefine the Guest Experience Across the Country
• Location: Remote (Work from home in the Eastern Time Zone)
• Compensation: $16 hourly + commission
• Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products by blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
• We’re looking for a customer service and operational ambassador who will ensure the final coordination and technical readiness of contact center and virtual tours booked by owners. If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process, this is your opportunity to make your mark at the intersection of hospitality and innovation.
• Build the Future: Serve as a critical guide ensuring that every participant is fully prepared for their digital experience by verifying reservation details.
• Impact That Matters: Provide high-touch support that directly impacts owner satisfaction and the overall success of the Virtual Marketing operations.
• Innovation at Scale: Work directly with various virtual meeting platforms and internal tools like SPI, Jag, Max, and Excel.
• Autonomy and Ownership: Independently solve practical problems related to scheduling conflicts or technical hurdles to ensure a seamless transition into the virtual environment.
• Culture of Growth: Thrive in a fast-paced setting where you will effectively manage multiple responsibilities and adapt to shifting priorities.

Responsibilities

• Coordinate scheduling and qualifications by confirming tour times and attendee lists, and reviewing owner qualifications to ensure they meet specific criteria.
• Guide technology onboarding by walking owners through necessary software requirements and troubleshooting basic connectivity or platform access issues prior to the tour start.
• Establish professional rapport to build excitement and confidence in the virtual process while listening to and reassuring owner concerns.
• Ensure operational excellence by accurately entering and updating reservation data and maintaining up-to-date contact information within company systems.
• Support departmental security and administration by adhering to all company policies and security awareness protocols while performing necessary administrative duties.

Requirements

• 2+ years of experience in a similar customer service or virtual support environment.
• Vacation Ownership or Timeshare Outbound experience highly preferred
• Proven track record of exceptional ability to communicate and interact with others via telephone and digital channels.
• Strength in various tech platforms, including SPI, Excel, Email, Jag, Max, and various virtual meeting platforms.
• Ability to interpret data, solve practical problems involving various variables, and maintain professionalism and discretion in handling sensitive and confidential information.
• Willingness to occasionally work weekends, holidays, and extended hours to accommodate tour schedules.

Skills

Required

• Communication
• Problem-solving
• Professionalism
• Discretion
• Adaptability
• Rapport building
• SPI
• Excel
• Email
• Jag
• Max
• Virtual meeting platforms