Community Manager - GRT at Allied Residential in Kirkland, WA, USA

Job description

• The Community Manager is responsible for the overall management, operations, and success of an assigned community. This includes maximizing occupancy, ensuring exceptional resident satisfaction, overseeing financial performance, and leading the on-site team. The Community Manager fosters a positive community environment, ensures operational excellence, and maintains compliance with company policies and applicable laws.

Responsibilities

• Oversee daily community operations, ensuring a well-maintained, safe, and welcoming environment for residents and visitors.
• Show available apartments, explain lease terms, amenities, and community features, and process all required leasing documentation.
• Manage rent collections, deposits, and related accounting tasks in accordance with company policies.
• Address and resolve resident concerns promptly and professionally to ensure a high level of resident satisfaction.
• Conduct regular inspections of apartments, amenities, and common areas to ensure quality and identify needed maintenance or repairs.
• Lead, mentor, and develop the community team, ensuring alignment with company standards and performance goals.
• Review and analyze community financial and operational reports; implement strategies for cost control and revenue generation.
• Maintain awareness of local market conditions and competition; recommend strategic adjustments to enhance performance.
• Ensure compliance with safety, security, and company procedures.
• Participate in and lead regular team meetings and required training sessions.

Requirements

• Six months to one year of property management or related experience, or an equivalent combination of education and experience.
• Strong leadership and team management skills with the ability to inspire, mentor, and hold others accountable.
• Proficiency in Microsoft Office Suite (Office 365) and property management software (Yardi preferred).
• Excellent communication skills, both written and verbal, with the ability to handle complex or sensitive situations effectively.
• Strong problem-solving skills and sound judgment in decision-making.
• Knowledge of financial reports, budgeting, and property operations.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Customer service-oriented with a commitment to resident satisfaction.

Skills

Preferred

• Yardi property management software

Benefits

• Competitive wage based on experience.
• This position is eligible for property‑specific incentive programs. Bonus structures vary by ownership group and may include occupancy‑based incentives, lease‑up bonuses, financial performance bonuses, or annual performance‑based awards. Eligibility and bonus criteria are determined by the ownership group of the assigned property.
• 152 hours (19 days) PTO annually, plus carry-over up to 120 hours and longevity PTO at 6 and 10 years.
• 9 paid holidays.
• Comprehensive health benefits-including medical, dental, vision, life, and disability-effective the 1st of the month after 60 days (Kaiser Permanente, Guardian, Mutual of Omaha).
• HSA and FSA through Lively.
• Employee Assistance Plan (EAP).
• 401(k) with employer match (25% of contributions up to 4% of eligible pay).
• Continuous professional development and advancement opportunities.