Automotive Service Advisor at McGrath Acura of Downtown Chicago in Chicago, IL

Job description

• McGrath Acura of Downtown Chicago is looking for a motivated, customer-focused Automotive Service Advisor to join our high-volume service department.
• This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and wants the opportunity to earn $100,000+ per year.
• Previous dealership Service Advisor experience is preferred, but not required. We provide training for the right candidate.

Responsibilities

• Serve as the primary point of contact for service customers
• Greet customers and discuss their vehicle’s maintenance and repair needs
• Explain recommended services, repair options, pricing, and timelines
• Prepare and manage repair orders throughout the service process
• Communicate customer concerns and requests clearly to technicians
• Keep customers updated on repair progress and any changes to recommendations, costs, or completion times
• Present maintenance and repair recommendations in a helpful, professional manner
• Schedule service appointments and assist with customer questions
• Follow vehicles from service write-up through completion and delivery
• Ensure completed work meets customer expectations
• Resolve customer questions, concerns, or service issues professionally
• Maintain strong knowledge of dealership services, maintenance schedules, and current promotions
• Build lasting customer relationships that encourage repeat and referral business

Requirements

• Previous automotive dealership Service Advisor experience preferred, but not required
• Strong customer service, communication, and sales skills
• Basic understanding of vehicle maintenance and repair
• Comfortable using computers and dealership systems
• Ability to multitask and stay organized in a busy service department
• Strong problem-solving skills and attention to detail
• Reliable with a strong work ethic
• Positive, professional attitude and appearance
• Valid driver’s license and insurance
• High school diploma or equivalent

Skills

Required

• Reliable with a strong work ethic
• Valid driver’s license and insurance

Benefits

• $100,000+ annual earning potential
• Salary + commission
• Paid training
• Paid time off
• Closed Sundays
• 401(k) with employer match
• Health and dental insurance
• Holiday bonus pay
• Employee and vehicle discounts
• Uniforms provided
• State-of-the-art, climate-controlled facility
• Positive, professional team environment
• Career growth opportunities