Automotive Service Advisor at Sheboygan Auto Group in Sheboygan, WI

Job description

• Are you an experienced Automotive Service Advisor who knows how to take care of customers, communicate effectively, and keep a busy service drive moving?
• Sheboygan Auto Group is looking for a motivated Service Advisor to join our team. If you have experience with Chrysler, Dodge, Jeep, Ram, or another Stellantis dealership, we’d especially like to talk to you — but it’s not required. We’re willing to train the right experienced automotive professional on our brands, systems, and processes.
• This is a performance-driven opportunity for someone who enjoys building relationships with customers, working alongside technicians, and maximizing both customer satisfaction and service department performance.
• If you’re already a successful Service Advisor looking for a better opportunity — or you have automotive service experience and are ready to learn the Chrysler, Dodge, Jeep and Ram brands — we want to hear from you. Bring your customer service skills, automotive knowledge, and drive to succeed. We’ll provide the training and support to help you hit the ground running. Apply today to join the Sheboygan Chrysler Center service team!

Responsibilities

• Greet service customers and provide a professional, welcoming experience
• Listen to customer concerns and accurately document vehicle service needs
• Prepare repair orders and clearly communicate recommended maintenance and repairs
• Serve as the primary point of contact between customers and technicians
• Keep customers informed of repair status, costs, and expected completion times
• Review technician recommendations and explain services in a clear, customer-friendly manner
• Provide accurate estimates and obtain customer authorization for repairs
• Recommend appropriate maintenance based on vehicle needs and manufacturer guidelines
• Coordinate with technicians, parts, and other departments to keep repairs moving efficiently
• Follow up with customers and help build long-term relationships
• Maintain accurate records and documentation
• Deliver a high level of customer satisfaction while meeting individual and department performance goals

Requirements

• Previous automotive Service Advisor, Service Writer, or similar dealership/service experience preferred
• Stellantis / Chrysler / Dodge / Jeep / Ram experience is a major plus, but not required
• Experience with another automotive manufacturer? We’re willing to retrain the right person
• Strong customer service and communication skills
• Ability to explain automotive repairs and maintenance in an easy-to-understand way
• Comfortable working in a fast-paced service environment
• Strong organizational and follow-up skills
• Sales-minded without losing sight of the customer’s needs
• Ability to work effectively with technicians, parts personnel, and management
• Valid driver’s license and acceptable driving record

Skills

Required

• Customer service
• Communication
• Organizational
• Follow-up
• Sales-minded
• Teamwork
• Automotive repair knowledge
• Dealership service systems (implied)

Benefits

• Competitive, performance-based earning potential
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Paid training and manufacturer training
• Employee discounts on products and services
• Career growth and advancement opportunities
• Supportive, team-focused work environment
• Established Chrysler, Dodge, Jeep & Ram dealership
• Experienced service and parts teams supporting you
• Up to $100,000+ annually
• Compensation is performance-based, giving motivated Service Advisors the opportunity to increase their earnings based on their results.