Concierge - PT (60572) at Simpson in Simpson House - Philadelphia, PA 19131

Job description

• Level
• Experienced
• Position Type
• Part Time
• Job Shift
• Any
• Education Level
• High School
• Travel Percentage
• None
• Category
• Admin - Clerical
• Love What You Do. Love Where You Work.
• Imagine going home every day knowing you've made someone's life a little brighter.
• At Simpson, that isn't just possible—it's what our team members do every single day.
• Whether you're providing care, preparing meals, maintaining beautiful communities, supporting residents behind the scenes, or creating memorable experiences, your work has purpose. Here, you'll be surrounded by teammates who support one another, leaders who invest in your success, and residents who appreciate what you do.
• Simpson is looking for a Concierge to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.
• Position Summary: As a Concierge in our Senior Living community, your role is to provide exceptional customer service and support to residents, their families, and visitors. You will be responsible for creating a warm and welcoming environment, assisting with various requests, and ensuring a positive experience for all individuals interacting with the facility.

Responsibilities

• Front Desk Operations: Serve as the primary point of contact at the front desk, welcoming residents, families, and visitors. Answer phone calls, respond to inquiries, and provide general information about the facility's services and amenities.
• Resident Support: Assist residents with various requests, such as scheduling appointments, making reservations, arranging transportation, and addressing maintenance issues. Provide guidance and support to residents to ensure their needs are met promptly and courteously.
• Visitor Management: Greet and assist visitors, including family members, friends, and vendors. Notify appropriate staff of visitor arrival. Provide directions, escort visitors to their destinations when appropriate, and enforce any visitor policies or procedures in place.
• Event Planning and Coordination: Collaborate with the activities or events team to plan and coordinate social gatherings, outings, and special events for residents. Assist in organizing and implementing activities that promote engagement and social interaction among residents.
• Administrative Tasks: Perform administrative duties, including managing mail and package deliveries, maintaining resident and visitor logs, and organizing documents and files. Assist with data entry and record-keeping as needed. Receiving and accepting mail and package deliveries. Notifying mail recipients of such deliveries.
• Safety and Security: Monitor and maintain the safety and security of the facility by observing and reporting any suspicious activities or safety hazards. Follow emergency procedures and assist in ensuring the overall well-being of residents and staff.
• Communication and Documentation: Maintain clear and effective communication with residents, families, staff members, and external contacts. Document resident requests, incidents, and any relevant information accurately and in accordance with facility policies and procedures.
• Customer Service Excellence: Demonstrate a high level of professionalism, empathy, and respect in all interactions with residents, families, and visitors. Strive to exceed customer expectations and provide exceptional service that enhances the overall resident experience.
• Resource Knowledge: Stay updated on the facility's services, amenities, policies, and procedures. Be knowledgeable about local community resources, transportation options, and other relevant information to assist residents and visitors effectively.
• Team Collaboration: Work collaboratively with other staff members, including caregivers, nurses, activities coordinators, and administrative personnel, to ensure smooth operations and provide comprehensive support to residents.

Requirements

• Equipment/tools/machines used in the performance of this job: General office equipment including but not limited to Computers, Phone System, Mail equipment and Accu-Shield System.
• Education or Degree Required: High school diploma or equivalent. Additional education or customer service training is preferred.
• Licenses, Certifications, Registrations: N/A
• Previous experience in a customer service or hospitality role is highly desirable.
• Excellent communication and interpersonal skills to interact effectively with a diverse group of individuals, including seniors, their families, and staff members.
• Empathy, patience, and a compassionate attitude towards the needs of seniors.
• Strong organizational skills and the ability to multitask and prioritize responsibilities.
• Proficient in using computer systems and software for managing administrative tasks. Microsoft Office Suite and Email software systems.
• Knowledge of safety and emergency procedures.
• Flexibility to work shifts that may include evenings, weekends, and holidays.
• Ability to handle confidential information with discretion and maintain confidentiality.
• Physical stamina to stand for extended periods and assist with mobility and transportation needs, if required.

Skills

Required

• Communication
• Interpersonal skills
• Empathy
• Patience
• Compassion
• Organizational skills
• Multitasking
• Prioritization
• Professionalism
• Discretion
• Collaboration
• Microsoft Office Suite

Benefits

• Simpson Benefits (FT employees, Part-Time are eligible for some benefits)
• Compensation Based on Experience
• Health Plan (BCBS)
• Plans include access to MDLive virtual care.
• Dental Plans
• Vison
• 403(b) Retirement Plan w/matching
• Generous Paid Time Off (PTO) Plan
• Company Paid Life Insurance
• Company Paid AD&D
• Company Paid Long Term Disability
• Tuition Reimbursement
• Health Savings Account
• Flexible Spending Account
• Short Term Disability
• Pet Insurance
• Critical Illness
• Accident Insurance
• Hospital Indemnity
• Company Paid Holidays
• Employee Assistance Program