Key Account Manager - NHS at Jacobs Douwe Egberts Professional Captive Segments in Maidenhead, England, United Kingdom

Job description

• As an integral part of the direct sales team the key account manager will lead the long-term growth strategy for the ‘large business’ sector; focused on, but not limited to Contract Caterers. The role will be responsible for developing and maintaining a new business prospect funnel and winning new business tenders to contribute towards the UK&I annual operating plan targets. The Key Account Manager will work as part of a cross functional selling team with internal stakeholders across Marketing, Operations, Supply Chain, Demand Planning and Finance in order to deliver our growth agenda.

Responsibilities

• Manage and develop existing customer portfolio across all product categories in the JDE portfolio. . The role encompasses NHS , Healthcare operators, Care sector and Education channel
• Prospect new business in a structured manner; compile and manage a new business pipeline demonstrating knowledge of the segment and long term opportunities.
• Quickly identify a wide range of target prospects to convert into the JDE ‘perfect fit’ proposition.
• Annual Operating Plan
• Agree first year AOP target: NOS and GM in line with UK&I Coffee Solutions plan and strategy.
• Develop mitigating strategies to manage potential risk to plan achievement.
• Agree longer term plan/ road map to achieving the 5-year growth strategy.
• Segment Strategy
• Identify and support the development of the correct ‘perfect fit’ segment proposition.
• Work closely with marketing, finance and operations functions to fine tune the right go to market strategy, building a proposition that allows JDE to win in this segment with full service proposals and ingredient supply.
• Understand and execute solutions that can be of high value to different sectors within NHS, Healthcare, Care and Education sectors from our instant portfolios to machine solutions
• Identify and manage a pipeline of new business and use CRM to update all activity
• Budget
• Monitor forecasts, rebates, pricing and marketing budget for the customers in order to achieve GP targets.
• Negotiation Framework
• Plan approach to customer negotiations to optimise volume & value where appropriate in line with defined terms, business potential and timing and decide on local customer negotiation approach.
• Marketing Spend
• Define and justify Marketing spend with business case per customer, delegate and monitor spend in line with agreed plan.

Requirements

• Essential Experience
• Sales experience within the Professional B2B environment is essential
• Demonstrate NOS, GM and EBIT growth achievement
• Strong track record of prospecting, negotiating and winning new business
• Structured approach to account management
• Excellent Leadership skills, Communications skills & People management skills
• Good working knowledge of Coffee category in the Out Of Home market.
• Commercially astute with P&L understanding and ability to leverage OOH metrics
• Ability and confidence to negotiate at all levels and build networks
• Excellent planning, org, communication, analytical and problem solving
• Teamworking and supporting projects, to deliver improved WOW

Skills

Required

• Excellent Leadership skills
• Communications skills
• People management skills
• Ability to leverage OOH metrics
• Build networks
• Excellent planning
• Organizational skills
• Analytical skills
• Problem solving
• Teamworking

Benefits

• At JDE Peet's, you'll be part of a global business with market-leading brands, entrepreneurial spirit and ambitious growth plans. We empower our people to make an impact, take ownership and help shape the future of coffee.
• If you're passionate about building winning partnerships and driving commercial growth, we'd love to hear from you.
• Apply today and help us create amazing coffee moments for customers across the UK & Ireland.