Automotive Service Advisor at South Haven Dealership in South Haven, MI

Job description

• Join a growing, customer-focused automotive team.
• Baker Automotive Group is expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet Gmc in South Haven, MI. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department, we invite you to apply.

Responsibilities

• Full-Time Schedule: Monday through Friday, 8:00 AM – 5:00 PM
• No Saturday Hours: Enjoy a consistent work-life balance.
• Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.
• Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.
• Maintain strong communication with customers and service technicians throughout the repair process.
• Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.
• Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.

Requirements

• Minimum of 1 years of experience as a Service Advisor in an automotive dealership or repair center.
• Proficiency in handling customer interactions with professionalism, empathy, and clarity.
• Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.
• Experience with CDK Dealer Management System (preferred).
• Valid driver’s license and insurable driving record.

Skills

Required

• Professionalism
• Empathy
• Clarity
• Organizational skills
• Communication
• Collaboration
• CDK Dealer Management System

Benefits

• Highly competitive compensation structure based on performance.
• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO)