Front Desk Receptionist at Shepherd Of The Valley Lutheran Retirement Services, Inc. in Warren, OH, USA

Job description

• Shepherd of the Valley has a part-time opportunity for a Front Desk Receptionist.
• Shepherd of the Valley is a Christian not-for-profit corporation governed by the basic Christian values of compassion, respect, dignity, spirituality, integrity and quality. Working for Shepherd of the Valley is not just a job, it's a calling.
• Shepherd of the Valley has provided peace of mind for Mahoning Valley families and their loved ones since 1972.
• Shepherd's Overall Quality Ratings exceed county and statewide averages
• We are a healthcare community offering short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living and home health care services.

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors with a customer service friendly attitude, determines nature of business, and announces visitors to appropriate personnel.
• Ensures all job candidates appropriately register.
• Updates appointment calendars.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Sells meal tickets and stamps.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• In facilities where required, answers emergency calls and communicates with independent residents on a daily basis and maintains a communication log.

Requirements

• The ideal candidate will be professional, energetic customer service oriented, be able to multi-task, and have knowledge of Microsoft Office products.
• High School Graduate or GED Equivalent
• Strong customer service skills
• Excellent interpersonal and organization skills
• Professional attire and demeanor
• Knowledge of Microsoft Office products.
• 1 year of clerical experience in a long term care setting preferred

Skills

Required

• Ability to multi-task
• Knowledge of Microsoft Office products
• Strong customer service skills
• Professional attire and demeanor

Benefits

• Shepherd of the Valley (SOV) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing with SOV retirement options; enjoy generous paid holidays and time off; and protect yourself and your family with life and long-term disability insurance. Here are some highlights of our compensation plan:
• Annual Performance Reviews
• Insurance - Medical, dental, eye and prescription coverage are available to eligible employees. SOV offers a fully paid $10,000 life insurance benefit.
• Flexible Spending Plan - SOV offers a flexible spending account that allows you to pay certain medical expenses as well as child care on a pre-tax basis.
• Paid Time Off - SOV employees begin accumulating paid time off (PTO) hours immediately.
• Paid Holidays - SOV recognizes 7 paid holidays; those who work a holiday are paid double time. In the third year of service all employees are paid for their birthday and choice of floating holiday.
• Retirement - Employees are eligible to participate in SOV's 403(b) tax deferred annuity from their first day.
• Education Support - SOV's Professional Development Scholarship awards $1,000 each year to employees pursuing further education in their field including free STNA classes.
• Student Loan Forgiveness up to $2500 paid out over 4 years.
• Partnership with Ohio University - SOV employees are eligible for a 5% discount for undergraduate programs, and 10% for graduate programs.
• Additional Perks and Bonuses - SOV employees are eligible for discounts at local businesses. Employees of the month are recognized with a bonus. Recruitment bonuses for staff and residents are awarded. After 2 years, employees receive an ongoing longevity bonus.