Account Manager Director at Konovo in Bengaluru, Karnataka, India

Job description

• As Konovo continues transitioning from a service-oriented model to a product-driven platform, we are expanding our Bengaluru-based team. The Account Management Director will lead our 5+ person, India-based Account Management and Bidding & Feasibility Analyst teams. In this role you will ensure we deliver accurate, timely, commercially sound proposals and excellent client partnership across healthcare market research engagements.
• This role is for you if you’re a strong people leader who can raise the bar on proposal quality, pricing discipline, and operational execution—while building a team culture that is smart, nice, and gets things done.

Responsibilities

• Lead, mentor, and develop the India-based Account Management and Bidding & Feasibility Analyst teams, building a high-performance culture with clear expectations and coaching
• Own and continuously improve the end-to-end bidding and feasibility process to increase speed, accuracy, and win rate while protecting margin
• Ensure proposals are scoped correctly, priced competitively, and aligned with profitability targets and delivery realities
• Partner cross-functionally (Sales, Project Management/Delivery, Operations, Finance) to ensure seamless handoffs and strong execution from bid to launch
• Implement process improvements, templates, and quality controls that reduce rework and improve consistency across proposals and client communications
• Use Salesforce (and related tools) to drive visibility, forecasting accuracy, and disciplined pipeline/bid tracking
• Monitor healthcare market research trends and competitive dynamics to strengthen commercial decision-making and team readiness

Requirements

• 5+ years of experience in account management and/or bidding/proposal leadership within healthcare market research (quantitative research experience strongly preferred)
• Demonstrated people leadership experience, including performance management, coaching, and team development
• Proven track record of pricing, feasibility assessment, and proposal ownership in a fast-paced, deadline-driven environment
• Strong commercial judgment with the ability to balance win probability, delivery feasibility, and margin
• Excellent communication and stakeholder management skills; high emotional intelligence and a service-oriented mindset
• Strong analytical skills and comfort working with data (Excel proficiency required; PowerPoint strong preferred)
• Salesforce experience is an advantage
• Adaptable, hands-on, and comfortable operating in a nimble, evolving environment
• Familiarity with healthcare regulations and compliance standards is a plus
• Comfortable leveraging AI-enabled tools to streamline workflows, improve response quality, and increase speed without compromising data integrity or customer experience

Skills

Required

• Account management
• Bidding/proposal leadership
• People leadership
• Performance management
• Coaching
• Team development
• Pricing
• Feasibility assessment
• Proposal ownership
• Commercial judgment
• Communication
• Stakeholder management

Preferred

• Quantitative research
• PowerPoint
• Salesforce

Benefits

• Be part of a mission-driven organisation empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform—so insights aren’t just collected, they’re connected
• Join a fast-growing global team with opportunities for professional growth and advancement
• Work in a collaborative, hybrid environment that values ownership, learning, and momentum
• Make a real-world impact by helping healthcare organisations innovate faster