Experienced Automotive Service Advisor / Assistant Service Manager - Milford Toyota at The Hertrich Family of Automobile Dealerships in Milford, DE, USA

Job description

• Experienced Automotive Service Advisor / Assistant Service Manager Full-Time | Hertrich Family of Automobile Dealerships
• Step Into a leading role in Automotive Service. Grow With One of the Region's Best.
• The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career.
• If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity.
• At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you.
• Apply today and take the next step in your service career.

Responsibilities

• Deliver a professional, high-quality service experience from check-in to completion
• Greet service customers and manage inbound service calls
• Schedule appointments and communicate service timelines
• Present repair and maintenance estimates clearly and confidently
• Coordinate repair orders with Technicians and monitor workflow
• Recommend additional services when appropriate
• Support daily service operations and administrative processes (training provided to prepare you for Service Management)
• Help maintain parts inventory and enforce service policies
• Perform additional responsibilities as needed

Requirements

• 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
• Proven customer service and sales/up-selling skills
• Strong communication, organization, and follow-through
• Comfortable with computers and dealership service systems
• High School Diploma or GED required
• Valid driver's license with a clean or near-clean driving record
• Flexible availability, including evenings and Saturdays

Skills

Required

• Customer service
• Sales/up-selling
• Communication
• Organization
• Follow-through
• Computer literacy
• Dealership service systems

Benefits

• Competitive salary with performance opportunity
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts