Sales Associate (Sur La Table) at cscgeneration-2 in Walnut Creek, CA

Job description

• As a Sales Associateat Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge.

Responsibilities

• Customer Experience & Brand Representation
• · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• · Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture
• Sales & Business Performance
• · Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• · Promote add-on sales and support events that grow store traffic and customer engagement.
• · Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Team Engagement & Store Support
• · Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• · Support onboarding of new associates by sharing product knowledge and best practices
• Operations & Compliance
• · Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
• · Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• · Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
• · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Requirements

• · Ability to communicate verbally and work cooperatively with associates and customers
• · Ability to remain standing for up to 4 hours at a time
• · Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• · Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• · Ability to lift and/or move merchandise weighing up to 50 lbs.
• · Ability to ascend/descend ladders to retrieve and/or move merchandise
• · Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• · Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
• · Regular and predictable attendance
• · Must be 18 years of age or older at the time of employment.
• · 1 year of retail sales experience preferred.
• · Excellent communication, problem-solving, and decision-making abilities.
• · Passion for community engagement and providing exceptional customer experiences.
• · Proficiency in Microsoft Office and retail management systems preferred.

Skills

Required

• Regular and predictable attendance.