Customer Service Representative at EHIM, Powered by ProCare Rx in Gainesville, GA
- Company: EHIM, Powered by ProCare Rx
- Location: Gainesville, GA
- Posted: Sep 20, 2026
- Type: Full-Time
- Salary: $15.50 - $16.50/hour
- Experience: 1+ years
Overview
Location: Gainesville, GA (On-Site) Shifts Available: Part-Time (various hours) / Full- Time (11:00 am–08:00 pm OR 12:00 pm-9:00 pm) Weekend/Holiday: Must have flexibility to work one weekend day per week (either Saturday or Sunday) and assigned holiday shifts.
Job description
- Location: Gainesville, GA (On-Site)
- Shifts Available: Part-Time (various hours) / Full- Time (11:00 am–08:00 pm OR 12:00 pm-9:00 pm)
- Weekend/Holiday: Must have flexibility to work one weekend day per week (either Saturday or Sunday) and assigned holiday shifts.
- Pay Range: $15.50 - $16.50/hour
Responsibilities
- Promptly and courteously answer inbound telephone calls.
- Assess, prioritize and resolve client issues using good listening and comprehension skills.
- Escalate issues to management as appropriate.
- Document and retain all pertinent information.
Requirements
- Minimum 1 year experience in a customer service position, preferably in a call center environment.
- PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
- Proficient PC skills in Windows-based applications.
- Excellent verbal and written communications skills.
- Excellent telephone etiquette and strong customer service orientation.
- Highly organized with strong attention to detail.
- Excellent time management skills.
- Ability to work independently and with a team.
- Ability to exercise logical critical thinking in problem solving.
- Ability to be flexible and quickly adapt to the changing needs in the department.
- Flexible with scheduled work hours.
- Bilingual English/Spanish is a plus.
- High School Diploma or equivalent.
- Pharmacy Technician Certification is a plus.
Skills
Required
- Excellent time management skills.
- Flexible with scheduled work hours.
Preferred
- Bilingual English/Spanish is a plus.
Benefits
- We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.