Sales Executive - Probate at hcnq in United Kingdom

Job description

• Sales Consultant – Probate
• £29,000 to £34,000 base salary, average earnings £47,000 (uncapped bonus) plus great benefits
• Monday to Friday, including 1 in 4 Saturdays (4 hours)
• Remote – UK | Full‑time
• We’re looking for Sales Consultants to join our growing Probate Sales team. At Co‑op Legal Services, we do things differently. We’re here to help people through some of life’s toughest moments, making sure they feel listened to, supported and treated fairly.
• We’re looking for people who care about doing the right thing, take pride in giving clear advice, and want a role where their work genuinely matters.
• At the Co‑op, you’ll be trusted to do the right thing for our clients — and supported to build a rewarding career with earning potential you can control.
• As a Sales Consultant you’ll be helping people in the hour of need. You don’t need legal experience. What matters most is how you talk to people, how you listen, and how you guide clients towards the right outcome for them. There’s no cold calling, clients come to us because they trust the Co-op, and you’ll receive full training and ongoing support from experienced colleagues. Every conversation is an opportunity to give someone clarity and support when they need it most.

Responsibilities

• Have thoughtful, respectful conversations with clients by phone and video
• Understand their circumstances and what matters most to them
• Explain probate and estate administration services in clear, simple terms
• Help clients decide whether our services are right for them
• Manage your work using modern digital systems
• Work towards agreed KPIs, supported by a close‑knit remote team

Requirements

• We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:
• Experience in consultative sales or a customer‑focused role
• The ability to discuss sensitive topics with empathy and care
• A willingness to learn and develop new skills
• The confidence to explain things clearly without jargon
• Motivation driven by doing a good job and caring for our clients, not just hitting a number
• A commitment to working for an organisation that is dedicated to supporting our clients

Skills

Required

• Empathy
• Care
• Listening
• Clear communication
• Motivation
• Commitment

Benefits

• At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme