Program Manager - Strategy and Innovation Collections at IntegrityX.ai in Gurugram, Haryana, India

Job description

• About the job Program Manager - Strategy and Innovation Collections
• Job Title: Program Manager - Strategy and Innovation Collections
• Job Description: We are seeking a strategic and innovative Program Manager to lead and enhance our collections initiatives. This role involves cross-functional collaboration to ensure the quality and performance of projects, driving transformation and efficiency in our collections processes.

Responsibilities

• 1. Analyze the collections funnel to identify and implement initiatives that improve collections efficiency and align with strategic goals.
• 2. Develop and manage program initiatives to enhance overall collections performance and achieve business objectives.
• 3. Monitor daily allocation and performance metrics to identify trends and implement strategies for improved efficiency.
• 4. Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo.
• 5. Collaborate with cross-functional teams to drive transformation through the implementation of new technologies in audit, governance, and compliance.
• 6. Identify key requirements for cross-functional teams and external vendors, managing budgets to achieve established goals.
• 7. Run the command center to ensure daily performance aligns with strategic targets and objectives.
• 8. Design channel and secondary allocation strategies to optimize last-mile collections.
• 9. Run pilots for various initiatives, such as in-housing, and measure their success to inform future strategies.
• 10. Identify cohorts for targeted initiatives and design strategies to enhance collections outcomes.
• 11. Provide monthly product performance reporting, updating reporting decks, and conducting management reviews to inform decision-making.
• 12. Support product managers through market analysis, forecasting, and reporting to drive product success.

Requirements

• Knowledge: Expertise in collections, product analysis, and the ability to integrate and analyze information for management presentations.
• Skills: Proactive problem-solving, result-oriented decision-making, teamwork, innovation, collaboration, strategy-making, and team management skills.
• Attitude: Strategic, innovative, and committed to driving results and continuous improvement.
• Qualifications: 10+ years of experience in business or product development, with the last 2-3 years specifically in collection management (preferably in two-wheeler loans).

Skills

Required

• Expertise in collections
• Product analysis
• Proactive problem-solving
• Result-oriented decision-making
• Teamwork
• Innovation
• Collaboration
• Strategy-making
• Team management skills

Benefits

• Benefits: Innovative work environment, Delivering Impact at scale, Competitive Compensation, Equality and Inclusive policies