Club Concierge - Snowmass Mountain Club - Winter at AspenSkiingCompany in Snowmass Village, CO, United States

Job description

• The Club Concierge provides high-level personalized service to all members and their guests while maintaining the professional standards of a private mountain club. The role focuses on creating a welcoming, comfortable environment, managing amenity-style snack and beverage offerings, and assisting with daily needs such as activity coordination, equipment logistics, and local arrangements. This position reports to the Club Manager.

Responsibilities

• • Greet and engage with members and guests by name, offering a warm and attentive welcome
• • Maintain, stock, and present complimentary snack and beverage offerings (e.g., chips, soft drinks, charcuterie boards) to reflect club standards
• • Monitor lounge cleanliness and ambiance, ensuring a consistently comfortable, orderly, and well-stocked space
• • Coordinate ski valet services including equipment storage, retrieval, and assistance with rentals or tuning
• • Assist members with local reservations for dining, activities, spa appointments, and transportation
• • Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits)
• • Communicate efficiently with internal departments including ski concierge, valet, and Membership Office to fulfill member requests
• • Assist with light administrative tasks including email communication, package handling, and member account documentation
• • Support inventory tracking and retail sales for club merchandise, as applicable
• • Provide information on Mammoth and surrounding area conditions, activities, and events
• • Report member feedback, issues, or complaints to the Club Manager in a timely manner
• • Perform other duties as assigned

Requirements

• • High school diploma or equivalent required
• • Prior experience in a hospitality or private club setting preferred
• • TIPS or alcohol service certification helpful but not required
• Knowledge, Skills, & Abilities
• • Strong guest service orientation with discretion and professionalism
• • Knowledge of greater Mammoth area activities and seasonal offerings
• • Basic food and beverage service experience, including snack and beverage presentation
• • Working understanding of ski equipment and mountain operations
• • Computer proficiency; comfortable with data entry and internal communication platforms
• • Strong organizational and multitasking skills
• • Ability to work autonomously and collaborate with other departments
• • Clear, professional verbal communication; bilingual skills helpful
• • Calm under pressure and responsive in fast-paced, high-service environments
• • Basic inventory and record-keeping abilities
• • Ability to lift and carry light supplies or equipment when needed
• • Flexible schedule, including weekends and holidays

Skills

Preferred

• Bilingual skills
• TIPS or alcohol service certification
• Food Handler Certification

Benefits

• This position is classified as a seasonal full-time position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• • Paid Time Off Programs
• • Paid Leave Programs
• • Employee Ski Pass and Dependent Ski Passes
• • Other company perks
• or
• This position is classified as a seasonal part-time position eligible for the following benefits:
• Enrollment dates differ across the various programs.
• • Paid Time Off Programs
• • Employee Ski Pass
• • Other company perks