Content Strategist III at itD in San Jose

Job description

• itD is seeking a Content Strategist III to create, edit, and publish high-quality Help Center content that supports product launches across Meta’s family of apps and business tools. The ideal candidate will bring strong experience in digital content writing, editorial and technical/help-center content, CMS publishing, HTML, and content strategy, with a proven ability to manage multiple concurrent launches and collaborate with product, marketing, technical, and business stakeholders.
• Location: US Remote
• Duration: 12 months
• We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
• Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Create, edit, and publish Help Center content in a CMS using simple, clear, jargon-free language aligned with established voice and editorial standards.
• Develop and execute content strategies supporting product changes, launches, and updates across consumer and business-facing products.
• Manage multiple content projects and product launches simultaneously across varied subject areas while meeting tight publishing deadlines.
• Collaborate with product, marketing, technical, and business stakeholders to gather information, incorporate feedback, resolve conflicting inputs, and produce accurate public-facing content.
• Draft and structure technical, educational, and how-to content that enables consumers and businesses to understand and use products effectively.
• Review and quality-check content for accuracy, clarity, consistency, usability, grammar, and adherence to editorial standards before publication.
• Communicate proactively with stakeholders regarding project status, priorities, risks, dependencies, and publishing timelines while working independently with minimal oversight.

Requirements

• 3+ years of experience in digital content writing and content management.
• 3+ years of hands-on CMS experience, including drafting, editing, structuring, and publishing content.
• Hands-on HTML experience supporting digital content creation and publishing.
• Demonstrated editorial, Help Center, knowledge-base, documentation, or technical writing experience.
• Experience producing public-facing content for consumers, businesses, or users of digital products.
• Demonstrated ability to manage multiple concurrent projects or launches across different subject matters and meet tight deadlines.
• Experience collaborating with cross-functional stakeholders, including technical, product, marketing, and business teams.
• Strong editing, writing, content-structuring, and attention-to-detail skills.
• Ability to work independently with minimal oversight and proactively communicate progress, priorities, and risks.
• Writing samples are required: Submit a portfolio link or 2–3 published writing samples with the resume. Technical, educational, Help Center, documentation, or how-to samples are preferred.
• A portfolio link or 2–3 published writing samples must be submitted alongside with resume. Samples should demonstrate hands-on writing and editing ability, with preference given to technical, educational, Help Center, documentation, knowledge-base, or product-support content.
• Candidates whose experience is primarily marketing/brand copywriting or program/project management without hands-on CMS publishing and technical/product writing evidence will not be considered for this assignment.
• Experience writing technical, product, educational, or how-to guides for consumers or businesses.
• Experience supporting content for a global technology company or digital-first organization.
• Experience working within an in-house Help Center, documentation, knowledge-base, or product-content team.
• Familiarity with marketing or communications environments and terminology.
• Experience supporting content through product launch and release cycles.
• Ability to quickly learn new technical subject matter and translate complex concepts into clear, user-friendly content.

Skills

Required

• Digital content writing
• Content management
• CMS publishing
• HTML
• Editorial writing
• Help Center writing
• Knowledge-base writing
• Documentation writing
• Technical writing
• Content strategy
• Editing
• Content structuring

Preferred

• Product writing
• Educational writing
• How-to guides
• Global technology company experience
• In-house Help Center experience
• Marketing/communications familiarity
• Product launch cycle support