FRONT DESK AGENT / GUEST SERVICE REPRESENTATIVE at Dimension Hospitality in San Antonio, TX 78205

Job description

• Salary Range
• $15.25 - $15.25 Hourly
• Position Type
• Full Time
• Job Shift
• Any
• You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.
• As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

Responsibilities

• • Greet guests and provide friendly, helpful service
• • Assist with check ins, check outs, room assignments, and reservations
• • Answer guest questions and resolve issues promptly
• • Operate the front desk system and process payments
• • Communicate with housekeeping and other departments
• • Maintain the front desk area in a clean and organized manner
• • Handle guest requests and escalate concerns when needed
• • Provide local information and general hotel assistance

Requirements

• Qualifications
• • Strong customer service and communication skills
• • Friendly, positive, and professional presence
• • Comfortable using computers and hotel systems
• • Dependable, organized, and able to multitask
• • Prior hotel customer service experience is helpful
• • Flexible to work any shifts including holidays and weekends

Skills

Preferred

• Prior hotel customer service experience

Benefits

• • Supportive team environment
• • Opportunities to grow in front desk and hotel operations
• • A role where you meet new people and make a daily impact