Ticket Operations Intern, 2027 Season at Indianapolis Motor Speedway in Indianapolis, IN

Job description

• Ticket Operations Intern
• Sr. Manager of Ticket Operations
• LOCATION:
• Indianapolis, IN
• Non-Exempt
• Internship
• January 2027 - July 2027
• As a Ticket Operations Intern, you will support all IMS Ticket Office operations for major events, including the INDYCAR Grand Prix, Indianapolis 500, Brickyard Weekend, and other ticket-related events.
• In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the Motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.
• We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

Responsibilities

• Customer Service
• Provide all guests with a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
• Communicate effectively with guests via telephone, face-to-face and email to establish their needs efficiently and provide accurate information regarding all IMS events.
• Provide exceptional customer service to all internal and external customers.
• Ticket Sales and Service
• Aid guests with the purchase and distribution of tickets, parking, and any additional products through communication with customers via in-person, telephone, and email.
• Handle cash, check, and credit card payments responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.
• Ability to be flexible.
• Exhibit a clear understanding and communication of IMS facility, events, products, and processes to both external and internal customers.
• High level of knowledge of IMS facility and familiarity with stands, gates, and parking areas.
• Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.
• Package and prepare all products for mailing orders for all events.
• Accurately maintain confidential customer and business information.
• Operate and maintain remote ticket locations during event times as assigned.
• Other projects as assigned.

Requirements

• Superior customer service skills and service-oriented philosophy.
• Strong knowledge of MS Office, with an emphasis on Excel, Word, and PowerPoint.
• High level of integrity and ability to maintain confidentiality.
• Innovative and critical thinker, self-starter with problem solving skills with results driven goals.
• Effective communication and relationship building skills; both verbal and written.
• Ability to work in a role that requires attention to detail, organizational and time management skills.
• Demonstrated ability to multi-task and prioritize in a fast-paced environment.
• Proven ability to handle pressure with time constraints, while simultaneously maintaining multiple responsibilities efficiently and accurately.
• Highly motivated and resourceful self-starter with a positive attitude.
• Ability to work independently and as part of a team.
• Cultural competence and the ability to thrive in a diverse environment.
• Alignment with Penske Entertainment’s core values and standards.
• Currently pursuing an undergraduate or graduate degree from an accredited college or university.
• Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform in this position.

Skills

Required

• Superior customer service skills
• Innovative and critical thinking
• Problem solving skills
• Relationship building skills
• Attention to detail
• Organizational skills
• Time management skills
• Multi-tasking
• Prioritization
• Ability to handle pressure
• Highly motivated and resourceful
• Positive attitude