Call Center Senior Representative at NTT DATA, Inc. in Gurugram, IN-HR, India
- Company: NTT DATA, Inc.
- Location: Gurugram, IN-HR, India
- Posted: Sep 20, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Call Centre Senior Representative at NTT DATA is responsible for engaging Canada-based customers, promoting telecom products, and achieving sales targets through outbound calls. The role requires handling high-volume calls, understanding customer needs, and recommending tailored solutions. Candi…
Job description
- The Call Centre Senior Representative at NTT DATA is responsible for engaging Canada-based customers, promoting telecom products, and achieving sales targets through outbound calls. The role requires handling high-volume calls, understanding customer needs, and recommending tailored solutions. Candidates must have strong communication skills, a sales mindset, and basic CRM handling abilities. The position is based in India, with a US–Canada shift schedule (night shift), and requires working from the office with company-provided transportation. Eligibility is open to graduates with 0–2 years of experience, including freshers, with BPO or sales experience preferred. The role emphasises professionalism, customer empathy, and resilience in handling objections and rejections.
- Job description:
- Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Responsibilities
- • Make high-volume outbound calls to prospective and existing customers
- • Promote telecom products (plans, upgrades, bundles, retention offers)
- • Understand customer needs and recommend tailored solutions
- • Achieve daily, weekly, and monthly sales targets
- • Handle objections and rejections professionally
- • Maintain accurate CRM records (calls, conversions, follow-ups)
- • Ensure compliance with scripts, quality, and process standards
- • Deliver strong customer experience while maximizing revenue
Requirements
- • Strong communication with neutral/clear English accent
- • Sales mindset with persuasive ability
- • Active listening and customer empathy
- • Resilience and ability to handle rejection
- • Basic system/CRM handling
- • Graduate (flexible based on communication skills)
- • 0–2 years of experience (freshers welcome; BPO/sales preferred)
Skills
Required
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Basic system/CRM handling
Benefits
- • Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
- • Working Hours: 10 hours per shift (including breaks as per company policy)
- • Work Mode: 100% Work from Office
- • Transportation: Company-provided pick-up and drop facility (for night shifts)
About NTT DATA, Inc.
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. • Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. • Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. • Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile. • Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.