Mitigation Operations Manager at ServiceMaster by Haven Restoration Group in NC-Charlotte-28273

Job description

• At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.
• We are seeking an experienced Mitigation Operations Manager to lead our water, fire, mold, structural cleaning, and emergency-service operations in the Charlotte area. This is a hands-on leadership role for an organized, accountable professional who can manage people, oversee multiple active projects, maintain accurate documentation, deliver an excellent customer experience, and drive department profitability.

Responsibilities

• Own mitigation projects from initial response through completion, including scopes, production plans, schedules, labor, equipment, documentation, and job costs
• Lead, train, and hold the mitigation team accountable for productivity, quality, safety, documentation, and customer service
• Ensure projects are properly scoped, documented, monitored, and completed according to company and IICRC standards
• Inspect work at key stages and require corrections before equipment removal, project completion, or billing
• Keep customers, adjusters, property managers, referral partners, and internal teams informed about timelines, changes, and concerns
• Manage job costs against budget, document scope changes, and ensure files are complete and ready for estimating and billing
• Recruit, onboard, coach, and develop mitigation team members
• Coordinate emergency-response coverage and ensure the department is properly staffed, equipped, and prepared

Requirements

• Experience in water mitigation, fire and smoke restoration, mold remediation, structural drying, or disaster recovery
• Proven record managing employees, schedules, and multiple active projects
• Strong understanding of mitigation scopes, drying documentation, job costs, and project profitability
• Strong leadership, organization, accountability, decision-making, and problem-solving skills
• Clear, professional communication with customers, adjusters, property managers, vendors, and internal teams
• Comfortable working in a fast-paced, deadline-driven emergency-services environment
• IICRC certifications, restoration-management software experience, and estimating experience are strongly preferred

Skills

Preferred

• IICRC certifications
• Estimating experience

Benefits

• Competitive salary with performance-based bonus
• Health, dental, and vision insurance
• 401(k), paid time off, and paid holidays
• Company vehicle, free uniforms, and ongoing training
• Room to grow within a nationally recognized restoration brand
• Compensation: $80,000.00 - $120,000.00 per year