750 - (CSR) Customer Service Rep SG5 at K&G Petroleum, LLC in Store 750 - 16550 Keystone Blvd (41543 - TSE) - Parker, CO 80134

Job description

• Overview
• Job Title: Customer Service Representative
• Department: Operations
• Hiring Range: $18.00-19.50/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period)
• FLSA: Non-exempt (eligible for overtime)
• DOL Status: Full-time and part-time available
• Reports to: Store Manager
• The Assistant Manager (ASM) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and shift closeouts
• Perform duties with minimal supervision, may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Requirements

• High School diploma or GED (preferred)
• Experience working retail sales and customer service (preferred)
• Ability to work with tools/equipment and perform duties as described above
• Ability to work as scheduled and arrive on time
• Ability to communicate (orally and in writing) in English and engage in conversation
• Ability to work both independently and part of a team as necessary

Skills

Required

• Exemplary, courteous customer service
• Tactful complaint handling
• Excellent customer rapport
• Team-oriented
• Minimal supervision
• Independently and part of a team
• POS (cash register) operation
• Cash handling
• Basic arithmetic
• Multi-function operation of equipment
• Cleaning equipment
• Ladder climbing

Benefits

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth (opportunity to become Lead Cashier or Assistant Manager)
• $18.00 - $19.50 Hourly