Hybrid Customer Support and Warehouse Rep (40194) at Emser Tile in Columbus - Worthington, OH 43085

Job description

• Salary Range
• Customer Support Representative & Warehouse Hybrid
• Emser Tile LLC
• In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations.

Responsibilities

• Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Delivers exceptional service and support by streamlining coordination between the Company and its customers.
• Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
• Coordinates day-to-day account operations, including order entry, product and pricing inquiries , order status and tracking.
• Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
• Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.
• Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies.
• Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles.
• Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe.
• Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

Requirements

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

Skills

Required

• Must be able to pass a background check.

Benefits

• $17.00 - $25.00 Hourly