Automotive Service Advisor / Writer |Weekends Off | Knoxville 2026 at Christian Brothers Automotive in Knoxville, Tennessee, United States

Job description

• Automotive Service Advisor / Writer
• Location:
• 10406 Kingston Pike, Knoxville, TN 37922
• As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
• Service Advisors have the responsibility of taking our customer through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the customer
• Directs, coordinates, and participates in performing customer service activities
• Shuttle customers as needed
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Requirements

• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in Automotive Customer Service and Service sales
• Associates degree preferred

Skills

Required

• Current driver’s license

Benefits

• Experienced, high performing candidates can earn up to $140k Annually
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Employer Paid Healthcare Benefits
• Matching Retirement Plans
• Local Owner - Onsite Daily
• On-Going Training & Career Advancement
• Chaplain Care Support Available
• Employee Appreciation Events
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Text or call Cory anytime – 865 209-3186 or stop by to learn more and schedule an interview!