Automotive Service Advisor at Volkswagen of Orlando in Orlando, FL

Job description

• The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Volkswagen of Orlando, the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.
• Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Requirements

• Exceptional Customer Service Skills - Ensuring strong CSI results
• Tech Savvy- able to learn and utilize technology
• CDK and Mykaarma experience is a plus
• Previous Automotive Service Advisor Experience is a plus but not required
• 18+ years of age or older to comply with the company driving policy

Skills

Preferred

• CDK and Mykaarma experience is a plus

Benefits

• Top of market pay plans! This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated- 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401k and additional benefits
• Accrued Vacation Time
• Up to $3,000 Sign-On Bonus*
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists